Director Enterprise Applications

Work Hours:  Monday – Friday, 8:00 A.M. – 4:30 P.M. (EST)
*Hours may vary due to work assignments, or projects.*

Work Location: The Edney Innovation Center
1100 Market Street
Chattanooga, TN 37402

FLSA Status:  This is an Exempt position.
Salary:  GS.16 $84,982 -$102,668

Department:  Technology Services

CLASSIFICATION SUMMARY:  

Incumbent will lead the management, development, and support of its core enterprise application portfolio. Reporting to the Chief Information Officer, this role will be instrumental in ensuring the City's critical business functions are supported by efficient, secure, and citizen-centric technology solutions. The Director will lead a team of application professionals and collaborate closely with various City departments to understand their operational needs and translate them into effective technology strategies. This position offers a unique opportunity to leverage your expertise to contribute directly to the efficiency and effectiveness of local government services in our innovative city.

SERIES LEVEL:

The Director Enterprise Applications is a stand-alone position.

ESSENTIAL FUNCTIONS:

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment and making hiring, termination and disciplinary recommendations.

Develops and executes a strategic roadmap for the City's enterprise applications, aligning with the City's overall strategic goals, the IT strategic plan, and the unique needs of various departments (e.g., Finance, Human Resources, Public Works, Parks & Recreation, Police, Fire).

Oversees the lifecycle of the City's enterprise applications, including the ERP system. Conducts planning, budgeting, vendor management, implementation, upgrades, maintenance, and potential consolidation or replacement within this portfolio.

Oversees the management of the City’s Enterprise Application environment, ensuring the portfolio is optimized, leveraged, and strategically evolved to meet current and future City requirements. Identifies opportunities for system modernization, integration, automation and rationalization. Provides the capability, systems, and team to deliver high-quality, responsive SME and general user support on day-to-day uses for key enterprise applications. 

Partners with department heads and key stakeholders across the City to understand their business processes, challenges, and technology requirements. Facilitates communication and ensures alignment on application solutions.

Develops productive relationships with department heads and other leaders across the City to listen, learn, and to influence how the City’s enterprise application portfolio can be leveraged and can enable new sources of value. Conducts regular surveys of stakeholders’ satisfaction with applications, publish the results and, where necessary, implement action plans to improve satisfaction.

Directs the implementation of new enterprise applications and enhancements to existing systems, ensuring projects are delivered on time, within budget, and meet the specific needs of the City. Utilizes appropriate project management methodologies. Evaluates new application capabilities and recommends those for consideration to the CIO. Works with the CIO, department heads, and other leaders for consideration. 

Works with the Infrastructure, Security, and Camera Operations team to ensure seamless integration between various enterprise applications and other city systems. Understands and addresses master data management, data security, and data integrity considerations. Collaborates with other DTS divisions to deliver outcomes. 

Ensures the security, reliability, and compliance of all enterprise applications, adhering to City IT security policies, relevant state and federal regulations, and best practices for data privacy. Safeguards the reliability, availability and performance of the City’s Enterprise Application environment. Implements best practices for application life cycle management, including development, deployment, maintenance and support. Uses access controls aligned with city policies, intrusion detection systems and vulnerability management practices relevant to local government threats. Maintain