Senior Operations Analyst (Processes, Reporting & Data Management) - Healthcare Consulting

About Sellers Dorsey

Sellers Dorsey is a healthcare impact strategy firm focused on improving care access, quality, and outcomes for our nation’s most vulnerable populations. We work with providers, managed care organizations, state entities, and others, to design, implement, fund, and optimize sustainable programs that deliver maximum impact to underserved communities. Built on decades of experience in Medicaid, our team includes former state Medicaid directors, healthcare policy experts, health plan execs, and hospital leaders who know how to navigate the complexities of the system and find creative, impactful solutions that drive the greatest impact for the individuals and communities that need it most.

About the Role

Sellers Dorsey is seeking a new Senior Operations Analyst whose primary focus will be on supporting client servicing operations. This role is critical to ensuring efficient business processes, accurate reporting, and effective data management related to contracted client engagements. This role will be heavily based in the firm’s ERP (NetSuite) and CRM (HubSpot), including reporting support, hours and revenue input and maintenance, data transfer, and data management. This role directly impacts Sellers Dorsey’s ability to effectively provide exceptional services to clients while meeting established financial performance targets. As the Senior Operations Analys, you will also ensure the integrity of business data that is critical to the firm’s internal and external data analysis and reporting. You will engage in coordination with internal departments—such as client servicing teams, legal, and finance and conduct ad hoc data and operations analysis to support various internal business areas. This role will require superior critical thinking and analytical skills as well as exceptional attention to detail.

Key Responsibilities

• Weekly and monthly NetSuite hours reporting support. Generates, reviews, and distributes reports, validates data and ensures data accuracy.
• Cyclical (monthly or quarterly) hours and revenue review with project teams. Gathers data, validates with project teams, conducts meetings to forecast future hours and revenue, and flags issues. Owns the data transfer to NetSuite or finance spreadsheets.
• NetSuite/CRM data entry. Assists with the validation and input of data into NetSuite for project and client records.
• Coordination with internal departments to manage data and processes. This includes interacting with cross-functional client servicing and corporate teams.
• CRM Support. Supports the launch, implementation, and ongoing maintenance of an enhanced CRM.
• Ad hoc operations analysis to support internal business areas. This includes supporting the launch, implementation, and ongoing maintenance of business unit Objectives and Key Results (OKRs).
• Other projects and duties as assigned.

Key Qualifications

• Bachelor’s degree in business or a related field required. MBA preferred.
• 5+ years professional work experience in operations planning, modeling, analysis, and metrics for professional services.
• Outstanding analytical skills, mathematical skills, quantitative modeling skills and business analytics understanding/skills.
• Experience in healthcare industry preferred.
• High-level proficiency with analytical systems/tools e.g., Excel and other Microsoft Office 365 tools (Word, PowerPoint, etc.).
• Desired proficiency with data visualization tools, preferably PowerBI.
• Proficiency in ERP and CRM tools.

Other Requirements

• Ability to act independently, with limited oversight, on tasks and deliverables as needed.
• Ability to work well with others in teams and build relationships with staff throughout the firm, at multiple levels.
• Exceptional written, oral, and graphical presentation/communication skills.
• Ability to multi-task, managing multiple, complex projects at once.
• Detail-oriented with excellent organizational skills.
• Ability to meet deadlines and manage time appropriately.
• Flexibility to take on a wide range of projects.

Compensation & Benefits<