Patient Financial Counselor

Job Description

UW Medicine - Harborview Medical Center Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor.

WORK SCHEDULE

• 100% FTE (40 hours per week)

• Monday, Tuesday, Friday, Saturday, Sunday; 8:00am - 5:00pm

• Day Shift

• Hybrid after a 6-month probation period

POSITION HIGHLIGHTS

• This is an onsite position at Harborview Medical Center for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period

• Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance

• Refer uninsured patients for Medicaid/Financial eligibility screening

• Prepare estimates of fees upon request from Patient Care Consultants

• Review payment options with patients

PRIMARY JOB RESPONSIBILITIES

• Interview patients and determine appropriate insurance opportunities

• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D

• Manage and resolve a high volume of phone inquiries and referrals

• Manage all aspects of UW Medicine’s Financial Assistance application process

• Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools

• Document progress of each case in Epic notes

• Prepare price estimates and collect payments

• Demonstrate knowledge and understanding of patient privacy rights

• Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form

• Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only

• Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities

• Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine

• Perform other related duties as required

REQUIREMENTS

• High school diploma or GED certificate

• One year of experience in a medical office setting

• An equivalent combination of education and experience may substitute for stated requirements

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations, including: Harborview Medical Center, UW Medical Center - Montlake, U