Veteran Ambassador

Job Title: Veteran Ambassador
Location: 100% Remote (PH)
Compensation: 23,459 PHP/Monthly + Bonus Plan; Also includes: Night Shift Differential Pay & 13th Month Bonus
Reports to: Veteran Coach Manager (VCM)

As an essential part of our high achieving Veteran Ambassador team, you will engage with all prospects, providing a detailed overview of what the VA Claims Insider program offers. This will include the fee structure program highlights, Private Provider Network access and addition questions the Veteran may have.

The Veteran Ambassador will be the prospect's initial contact with VA Claims Insider. This requires a great first impression with the ability to serve with empathy and mindfulness to do what is best for each veteran.

The Veteran Ambassador will guide the Veteran through the onboarding process with VA Claim Insider, including, but not limited to, signing the Elite Agreement, accessing veteran portal, uploading medical documents, signing up for orientation class.

What You’ll Do:

• Engages with all prospects, providing them with a detailed overview of the VA Claims Insider program offerings, to include fee structure, program highlights, Private Provider access, answer general questions, and set expectations with the veteran client

• Gathers information regarding each Veteran’s specific disability, compliant with HIPAA

• Monitors and updates the prospect Pipedrive daily

• Responds promptly to all veteran leads using best practices as outlined by the Manager

• Technical reporting of issues through the IT Portal via support tickets

• Ensures that every appointment and calendar event scheduled is successfully completed or makes other arrangements as necessary

• Guides the Veteran prospect through the Elite Agreement execution and ensures the signed and completed agreement has been received and processed correctly in Pipedrive and a Veteran Coach has been assigned

• Coordinates with Veteran Coaches regarding any specific issues that may arise

• Drives to reach monthly sales goal set by the Manager every month

What You’ll Bring:

• Ability to communicate clearly and concisely, both orally and in writing

• Energetic and enthusiastic approach to work, with a passion for helping veterans

• Proficient with technology and competency with Microsoft Office Suite

• Stellar interpersonal skills & team player

• Time Management

• Conflict Resolution

• High degree of patience and ability to operate with sincerity and empathy

• Able to effectively work independently

• High level of attention to detail

Required Qualifications: 

• 2-3 years of experience in a sales-focused role. I.E., Inside/Outside Sales, Business Development, with proven track record closing deals

• Strong fluency in English, verbal and written. Spanish is considered an asset

• High-speed, reliable internet

Preferred Qualifications: 

• Bachelor’s degree

• Experience working with Veterans

• Health Care (HIPAA compliance) experience

• Experience working within CRM software. Salesforce is preferred

Compensation & Benefits:

Along with competitive pay, full-time employees are eligible for the following benefits:

• Night Shift Differential Pay

• 13th Month Bonus

• Vacation Pay

• Sick Pay

• Holiday Pay

• Maternity/Paternity Leave

• Parental Leave

• Medical Plan (Upon Regularization*)

Equal Opportunity Employer:
We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other status protected by applicable law.