Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Inside Sales Representative - National Accounts, Multispecialty works with customers to proactively and reactively help identify, understand, and resolve business, distribution, and operational issues; responds to customer inquiries and takes actions essential to maintaining favorable customer relations; and works both independently and collaboratively with other Specialty Distribution and Cencora team members focusing on accounts where high-touch customer interaction is essential to business retention and expansion.

We have two remote positions available that will support clients in either Eastern/Central time or Central/Mountain/Pacific time.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Builds a long-term business partnership with each assigned customer based in trust and confidence that their needs and issues will be addressed and resolved in a timely and professional manner and is the primary point of contact for all issues and orders.
• Support practices from a multi-specialty therapeutic area focus which includes but is not limited to, gastroenterology, rheumatology, asthma/allergy, orthopedics, neurology, ambulatory infusion centers, vision, and behavioral health.
• Requires a general understanding of infusion and pharmacy billing.
• Acts as a consultative business partner, continually identifying opportunities to improve the customer’s business through increased utilization of Cencora’s service/programs/solutions.
• Proactively anticipates, investigates, and resolves customer issues (e.g., contract misalignments). Responsible for “end to end” total issue resolution and developing and executing an independent plan to ensure customer satisfaction.
• Supports sales efforts for business expansion aligned to corporate division and business unit goals
• Onboard and develop new business opportunities through proactive outbound calling/marketing efforts.
• Supports customer needs through a strong knowledge of the customer’s business and deep relationship and identifies potential programs/solutions opportunities that would benefit the customer’s business
• Develops and improves knowledge of Cencora solutions and onboarding operations.
• Provides input to and ensures that account management efforts are aligned with the overall customer business plan that is updated on a quarterly basis. Continually stays connected with other members of the sales team to identify opportunities.
• Conduct quarterly business reviews for accounts to understand previous quarters contract performance, review current ASP for contracted items, explain new quarters contracts and contract changes, and better understand the customers goals and challenges.
• In collaboration with various teams including Besse, GPO operations, and Strategic Account Managers, works to continually improve the customers overall satisfaction.
• Coordinates closely with wholesale and specialty distribution, Account Executives (Besse), to present a cohesive “face” of Cencora to the customer.
• Logs all customer and key internal interactions in Sales Force on a timely and continually basis to identify opportunities, facilitate issue resolution, periodic reporting and coordination.
• Develops and maintains working knowledge in all industries, along with the regional territory, through supporting Besse sales account executives and Strategic Account Management sales executive collaboration, industry information and company solution programs.
• Works directly with Director of Sales and National Sales Senior Director to support all team initiates.
• Must be willing to travel periodically (including overnight travel) within the assigned customer base and geographic territory; travels to events such as conferences, national and regional meetings.
• Performs all related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires a demonstrated track record of successful in-person account management skills within a defined territory and customer set resulting in a high level of customer satisfaction. Must be comfortable working independently with customers, and regularly applying business judgment to application of company policies. Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations ge