IT Project Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

About the team

An exciting opportunity has risen within the Global Technology Solutions (GTS) team whose mission is to deliver reliable IT services, infrastructure, solutions and expert guidance. This is achieved by providing a robust and secure technology foundation to do great work. We solve problems using technology, embrace automation, and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.

The GTS team develops and refines the IT strategy, driving organizational change, coordinating cross-functional projects, and strategically aligning IT initiatives with global security requirements under the broader Chief Information Security Officer’s (CISO) vision. The GTS team is highly collaborative and cross-functional, working closely within the Global Security Services (GSS) team and the broader Klaviyo organization.

About the role

As an IT Project Manager, you'll work closely with the various GSS & GTS teams from the CISO function and a wide variety of engineering, business operations and internal audit teams all under the leadership of the VP for Global Technology Solutions.

You’ll be primarily focused on managing projects for GTS with business stakeholders. You will also manage ITGC and SOX (Sarbanes–Oxley Act) compliance as well as other information security frameworks.

You'll ensure that projects are coordinated, delivered on time, and communicated well. Additionally, you will play an integral part in recommending process improvements and in helping implement those updates. This role will require a deep understanding of Project Management, SOX, ITGCs, and information security best practices, as well as experience in working with engineering, technology and business teams.

How you’ll have an impact

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.  
• Develop full-scale project plans and associated communication documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.  
• Estimate the resources and participants needed to achieve project goals.  
• Coordinate large-scale SOX ITGC projects (i.e. scope expansion), define success, dependencies and ensure timely delivery
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
• Set and continually manage project expectations with team members and other stakeholders.  
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.  
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.  
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.  
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Build, develop, and grow any business relationships vital to the success of the project.  
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.  
• Develop best practices and tools for project execution and management.  
• Identify, assess, and advise on information security risks, processes and controls to a variety of partners
• Perform risk analysis, develop contingency plans, and gather data from teams to proactively raise critical issues with key stakeholders for prioritization and tradeoff decisions
• Ensure all documentation and status materials for key meetings are compiled, aggregated, and completed in a timely fashion and remain well-maintained
• Establish and monitor plans to ensure the realization of goals and continuous improvements
• Build relationships with internal stakeholders

What we’re looking for

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Proven working experience in project management.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal com