The Operating Director is responsible for the day-to-day operations of ComForCare Home Care, ensuring high-quality non-medical home care services, strong caregiver performance, regulatory compliance, and excellent client satisfaction.
 This role is a working leadership position focused on operations, staffing, scheduling, quality, and community relationships.

Core Responsibilities

Agency Operations

• Oversee daily office operations for non-medical home care services.
  
  
• Ensure smooth intake, scheduling, service delivery, and documentation processes.
  
  
• Monitor service hours, coverage needs, and operational workflow.
  
  

Caregiver & Staffing Management

• Oversee recruiting, onboarding, training, and supervision of caregivers.
  
  
• Support scheduling and on-call coverage to ensure shifts are filled appropriately.
  
  
• Address attendance, performance, and disciplinary issues in accordance with company policy.
  
  

Client & Family Oversight

• Support client intakes, service start-ups, and ongoing care coordination.
  
  
• Ensure client needs are met and concerns are resolved promptly.
  
  
• Maintain high standards for client satisfaction and continuity of care.
  
  

Compliance & Quality

• Ensure the agency remains compliant with all Oklahoma non-medical home care licensing requirements.
  
  
• Maintain accurate personnel files, client records, and required documentation.
  
  
• Conduct internal quality reviews and assist with surveys, audits, and renewals.

Community & Referral Relationships

• Maintain professional relationships with hospitals, case managers, senior communities, VA and community partners.
  
  
• Represent the agency professionally within the community.
  
  
• Support referral growth through relationship-based outreach (not commission-driven sales).
  
  

Leadership & Team Culture

• Promote accountability, professionalism, and compassionate care standards.
  
  
• Serve as the primary operational leader.
  
  

Required Qualifications

• Management or leadership experience in home care, healthcare, or a related service environment.
• Ability to manage multiple priorities.
• Strong communication and problem-solving skills.
• High level of professionalism and confidentiality.

Preferred Qualifications

• Experience working with state-licensed home care agencies.
• Strong understanding of non-medical home care operations (scheduling, staffing, client services).

Key Competencies

• Operational leadership
  
  
• Staffing and scheduling oversight
  
  
• Compliance and documentation
  
  
• Client and caregiver relations
  
  
• Organization and time management
  
  
• Calm, professional conflict resolution
  
  

Why This Role Matters at ComForCare Home Care

The Operating Director plays a central role in protecting service quality, supporting caregivers, and ensuring families receive dependable, compassionate care. This position focuses on operational stability, regulatory responsibility, and team leadership to support long-term, sustainable growth of the agency.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Live your best life possible while helping others live theirs.

 

Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day. 

 

At ComForCare, it is our CaregiverFirst promise, that our caregivers will be: 

• Treated with respect and dignity.
• Provided exceptional training on a regular and ongoing basis.
• Are never alone in the field - support is always available.
• Thoughtfully matched with clients that they are compatible with.

 

Join our team and be a part of a certified Great Place To Work®! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®. 

 

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understa