Retail Operations Manager
Texas OriginalAbout the role
The Retail Operations Manager is responsible for leading and overseeing all retail operations across the organization. This role provides direct leadership to Retail Store Managers and is accountable for driving sales performance, operational excellence, customer experience, workforce planning, compliance, and consistent execution across all retail locations.
The Retail Operations Manager serves as the primary liaison between retail stores and corporate departments, ensuring alignment with company objectives while fostering a high-performing, customer-focused culture. This position requires frequent travel between retail locations and a hands-on approach to coaching, development, and operational oversight.
Essential Functions:
Retail Leadership & Operations
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Provide direct leadership, coaching, and support to all Retail Managers.
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Establish and maintain operational standards, policies, and procedures across all retail locations.
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Drive consistent execution of company initiatives, promotions, and strategic objectives.
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Monitor and improve store performance through KPI analysis and action planning.
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Conduct regular store visits and operational audits to ensure compliance and operational excellence.
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Develop and implement strategies to improve sales, productivity, profitability, and customer satisfaction.
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Partner with cross-functional departments to ensure stores are adequately supported and aligned with organizational goals.
Team Leadership & Development
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Recruit, develop, and retain high-performing retail leadership teams.
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Conduct regular one-on-one meetings, performance reviews, and development planning with Retail Managers.
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Create succession plans and identify future leaders within the retail organization.
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Foster a culture of accountability, engagement, teamwork, and continuous improvement.
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Ensure consistent application of company policies and performance management practices.
Customer Experience
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Champion an exceptional customer experience across all retail locations.
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Analyze customer feedback and identify opportunities for improvement.
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Develop initiatives that increase customer loyalty, retention, and satisfaction.
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Ensure retail teams maintain professional, knowledgeable, and service-oriented interactions with customers.
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