Assistant Athletic Director - Ticketing & External Operations

Nature of Work: The Assistant Director Athletic under the direction of an Associate Director or above, plays an integral role in the design, development, implementation and interpretation of departmental processes and/or programs.

Typical Responsibilities: Advise and assist in planning, directing and reporting of the activities of one or more functional areas within a department.Contribute to the short and long term vision and planning for the department. Assist in developing and/or managing the implementation of policies, processes, and training. Serve in an advisory capacity, providing coaching and consultation with student athletes on academic, athletic, social and personal issues. Develop proposals, recommendations and reports for senior leadership. Interpret laws, rules, policies & procedures and ensure complianceDuring declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Required Qualifications: This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and four years of experience directly related to the job functions; or (c ) 8 years of direct experience.

 

Ticket Operations
Responsible for the overall direction, management, and supervision of the Athletics Ticket Office.
- Receives and disperses funds, maintains records, and prepares financial reports.

- Manages Ticket promotions, seat assignments, chargebacks, and ticket audits.

- Oversees distribution of tickets to external outlets and contract vendors.

- Build specific seasons, events, and price tables into the ticketing system, including price levels and ticket types.

- Prepare internet sales for season and single tickets with mobile ticket capabilities.

- Coordinate, assist and maintain ticket inventory and account for voided tickets, scrapped and unsold ticket stock for each season.

- Prepare event batches for ticket sales, balance and deposit all funds received from ticket sales and other revenue streams.

- Receives and records incoming revenues.

- Prepares all departmental deposits.

- Contact customer regarding balance due and denied credit card charges.

- Handle ticket problems or issues that may arise for athletic events and any ticketed external events

- Secure safes and ticket offices after work hours.

- Creates and updates various databases used in preparation of management reports, season ticket holder(s), corporate sponsor(s), and other patron databases.

- Manages graduate assistants, game day staff, and student assistants/interns.

- Responsible for working Athletic events.

External Operations

Assist with the overall management and direction of the external operations units, including outbound ticketing efforts, community and campus engagement, and revenue generation. Responsibilities include, but not limited to, the following:

- Develop outbound ticket sales strategies to boost revenue and attendance.

- Increasing revenue streams through sponsorships, ticket sales, licensing, merchandising, and other revenue opportunities.

- Develop and execute plans to drive student attendance and enhance student life experiences.

- Grow royalties through increased number of companies that are licensed to use the UNF brand.

- Assist with the use of social media and new media initiatives to promote the Athletics Department, its programs and events, and its student-athletes. Assist with digital content creation and generating exposure for all 19 teams and 300 student-athletes.

Member of the Athletics external operations team which is responsible for the advancement of the Athletic Departments’ external affairs, brand awareness and enhancement, social media presence, and revenue generation. 
 

The position will accept additional duties and special projects as assigned by the Athletic Director and/or designee.

Marginal Functions:

Active member of the Athletics' external operations team. Attend revenue generation meetings.

Departmental Requirements:

College Athletics experience is preferred. Graphic design experience is preferred. Ability to work as a member of a team with diverse personalities and backgrounds. The successful candidate will also demonstrate excellent verbal and written communication skills; strong computer background with a working knowledge of Microsoft Word, Excel and Adobe software; ability to work wit