Security Specialist, Operations Center

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers — while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.

We’re looking for a Global Security Operations Center (GSOC) Specialist to join our Global Security team!

What you’ll do:

• Ensure the protection and support of our team members and assets through close coordination with our Security Operations team and other business process service providers

• Manage and lead the GSCC’s Training program by continuing to develop, refine and implement SOPs, training manuals, and training seminars to security dispatchers and business partners.

• Coordinate the marketing, planning and execution of tailored onboarding training programs, as well as assistance in planning and facilitating specialized training programs for dispatchers and regional security partners. 

• Evaluate training materials, modes of training delivery, and all areas of training related to supporting employee development initiatives.

• Use internal and external systems (internet, news-feeds, and other data sources), to supervise risks that could have an adverse impact to Snap assets, facilities, and personnel

• Develop and handle communications to key partners throughout an incident response life-cycle

• Use technology, reporting, and investigative skills to respond to requests, initiate, and resolve cases

• Perform technology based access control functions, to include updating team member access levels, configuring access levels, and running access control reports

• Utilize closed circuit television (CCTV) for situational awareness, threat management, and investigative purposes

• Develop and implement procedures as it relates to best practices, directives, and standard operating procedures

• Responsible for motivating, coaching and training Snap GSOC Operators

• Responsible for schedule coordination and coordinates coverage for team absences and requests for time off

• Responsible for quality control of all GSOC products and reports

• Other ad hoc duties or special projects as assigned by Global Security management

Knowledge, Skills & Abilities:

• Leadership skills, with an emphasis on customer service and teamwork

• Strong communication and  interpersonal skills to work with all levels of the organization

• Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful

• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7/365 operation

• Proven track record using security technology and computer systems (Google Suite, Lenel access control systems, Incident Management Systems (Everbridge/VCC), CCTV platforms and radio dispatch systems

• Solid understanding of Incident Response, Crisis Management, Incident Management and Emergency Response

• Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools

• Knowledge and/or direct experience creating security intelligence-based products

• Professional, eloquent, and able to use