Senior Manager, Online Enrollment Services

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R108053

Minimum Requirements:

Bachelor's degree and six (6) years of related experience or an equivalent combination of education and experience. Grade 7 (Salaried)

Position Description:

The Senior Manager of Online Enrollment Services at the University of Louisville leads the strategy and operations of our online student recruitment efforts, ensuring prospective students receive exceptional support from inquiry to application. This position directs a high-performing team to achieve enrollment goals for the University of Louisville’s online programs, setting clear targets, establishing performance metrics, and fostering a culture of continuous improvement.

A central focus of the role is leveraging data and technology to drive enrollment growth. The Senior Manager monitors and analyzes recruitment funnel performance, conversion rates, and market trends to identify opportunities for improvement. Using the Customer Relationship Management (CRM) system and related tools, they oversee enhancements that strengthen prospective student engagement, improve counselor effectiveness, and ensure accurate, actionable reporting.

The Senior Manager works closely with academic units, student services, and other university stakeholders to align recruitment practices with program requirements, remove enrollment barriers, and implement coordinated strategies that advance UofL’s online enrollment priorities. They will bring a strong understanding of online education, student recruitment, enrollment management, and CRM optimization—along with the leadership skills to inspire a diverse, result-driven team.

This full-time position is located at the Belknap Campus. Hybrid work is available (three days on campus, two days remote) based on employee eligibility per the university’s remote work policy.

Preferred Qualifications

The ideal candidate will have experience recruiting for online programs and developing successful strategies to attract adult learners. They should be skilled in using a Customer Relationship Management (CRM) system, preferably within an educational setting, and have a background in college admissions, higher education administration, or student services. Additionally, they should have a proven ability to create and implement comprehensive recruiting plans that drive enrollment and support institutional goals.

The Delphi Center for Teaching and Learning seeks candidates who value teamwork, customer service and excellence. As a teaching and learning center, the Delphi Center provides direct feedback on a regular basis to all employees through the lens of a growth mindset. We are driven by data, sound processes, and excellence, and we are always seeking and giving feedback on each other's work.

The Delphi Center is committed to creating campus environments that support the success of all students and employees. We believe that employees who feel valued and respected will create policies, programs, practices, research agendas, and services that effectively meet the needs and exceed the expectations of our student populations.  

The Delphi Center encourages candidates to apply who have demonstrated the capacity to create supportive work environments, collaborate effectively on teams, and serve the students we admit and aim to attract.  

Please include a cover letter and 3 professional references with your resume.

Target Compensation Maximum:

$89,483.00

Target Compensation Minimum:

$59,655.00

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compen