Junior Authentication Training Specialist

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating products, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

GOAT is seeking a fashion enthusiast looking to combine their passion with a full-time career, and obtain an entry-level position in the startup world. The ideal candidate possesses a solid knowledge of not only sneakers/apparel but of the consignment industry for brands such as Nike, Jordan, Adidas, New Balance, FOG Essentials, Supreme, BAPE, Denim Tears etc. As a Junior Authentication Specialist, you must have the ability to verify authenticity of sneakers/apparel across the major brands. In addition, a Junior Authentication Specialist must keep up with industry trends, releases, and collaborations with the world's best retailers, from streetwear to high fashion. You will not only figure out the authenticity of sneakers/apparel, but spot manufacturer defects, assess wear, and inspect SKU and size, ensuring that each buyer has the retail experience they've come to expect.

In this role, you will:

• Support continuous improvement-related activities, including identification of areas in need of improvement through data analysis, check-point changes, new processes design and content, and implementation of training or changes in strategy
• Support root cause analysis and corrective action on authentication challenges
• Support in the authentication hiring process, as needed
• Identify and resolve problems and redundancies relating to the authentication process
• Collaborate with the Auth Performance team to identify potential areas of improvement
• Collaborate with Training Content & Launch and Regional Training Teams to implement new interventions, track the effectiveness of interventions, and determine appropriate duration and end dates as needed.
• Facilitate communication between project stakeholders and team members
• Support efforts in product research and draft research summaries for the Content Team via case studies
• Contribute to the travel process by providing accurate pricing+insight in travel 
• Participate in both training plans and training sessions in-person and remote
• Support authentication during high-volume periods and while not training. Support daily fulfillment and operational processes as needed. This includes: 
• Authenticate new release products in content case-studies and directly in flow
• Provide secondary authentication confirmations on high risk and high value products, fakes and fake returns, both remotely and on-site
• Other duties as assigned

We are looking for:

• Honest and Authentic
• 2+ years experience of relevant experience in authentication
• On-site role. Up to 50% travel required
• Strong knowledge of the secondary market 
• Excellent critical thinking and decision making 
• Organizational and time management skills 
• Detailed oriented with strong analytical and critical thinking skills
• Strong written and oral communication 
• Knowledge of current authentication and operations landscape and ability to adapt to changes
• Excellent judgment, problem-solving, and decision making
• Experience creating training materials is a plus

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”. 

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