Network Delivery Manager

Render's singular focus is best summarized by our purpose; continuously innovate and evolve technology to build networks better and connect communities. Render's geospatial network construction platform enables telecommunication network operators and construction teams to digitize the construction workflow and cut the time and cost of large-scale fiber deployment by over 20%.
Network infrastructure spend in the USA is forecast at more than $60 billion per year over the next decade. So, the demand for technology-enabled efficiency and construction innovation is sizable and acute. Render's market-leading platform is experiencing rapid adoption. In partnership with majority partners IFM Investors, Render is perfectly positioned to build on existing momentum and realize significant growth. 
Our entire team has a genuine passion for innovation and understands technology’s role in enabling communities to connect and thrive globally. Our shared values shape everything that we do at Render. We cannot overstate how central the following five cultural statements are to our culture - Innovate for impact, Love what we build, Back ourselves to win, Be the customer outcome, Stay open and connected.
The role you will playAs we continue to scale our team in North America, the role of the Network Delivery Manager is to deliver outstanding customer and project outcomes across Render’s portfolio of fiber network rollouts across the US, working directly with customers and partners to initiate, implement and deliver Render’s unique Digital Network Construction approach.
Reporting into our VP, Customer Operations, this role works within our Network Delivery team to provide technical onboarding of new customers onto the Render platform and ensures they are set up for success and are delighted during their customer onboarding experience.

Key responsibilities of the role will include:

• You'll be responsible for stakeholder management within your region and deliver the Render solution to customers, construction contractors and other delivery partners
• You'll conduct hands-on solution implementation, training and customer support to ensure projects are initiated, managed and delivered to exceed customer expectations
• You'll develop effective project and account management processes that enable successful delivery to your project portfolio
• You'll provide outstanding service to your customers by ensuring the timely delivery of project deliverables and workshop outcomes in line with contractual obligations

As our ideal candidate, you’ll have:

• You’re energized by transforming customer operations into streamlined, efficient processes. You find fulfillment in turning challenges into opportunities for growth and success. Adept at navigating dynamic environments, you have excellent communication skills and manage relationships effectively and thrive in fast-paced, evolving settings.
• Industry Expertise: Deep understanding of telecommunications and network construction, with specific experience in Outside Plant (OSP) Engineering and Construction.
• Project Management Excellence: Proven track record as a technically adept project manager with a strong commercial acumen.
• Self-Motivated Collaborator: Ability to work independently while also thriving in a collaborative team environment.
• Efficient Project Delivery: Demonstrated success in delivering OSP projects on time and within budget, ensuring operational excellence.
• Adaptable in Growth Environments: Comfortable navigating and excelling in fast-paced, high-growth settings.
• Effective Communicator: Strong analytical and communication skills, with the ability to translate complex technical solutions into clear, actionable insights for non-technical stakeholders.
• Data-Driven Insight: Robust data analytics background, including experience with APIs across various software platforms, and advanced proficiency in Excel and/or Google Sheets.
• GIS Proficiency: Familiarity with Geographic Information Systems (GIS), utilizing tools such as QGIS and FME for project support.
• Customer-Centric Approach: Disciplined and process-driven, with a focus on fostering long-term partnerships with customers and consistently exceeding expectations.
• Bonus Skills: Engineering background with hands-on experience in OSP design or expertise in construction management SaaS technology is a plus.

What’s on offer:At Render, we’re ‘reimagining connection’ and enabling both our customers, and the communities they exist to serve, to reach their full potential. We do this by building world-class technology that improves: deployment speed, connectivity quality,