Senior Business Analyst, Product Information

 

Work Location Type: Hybrid 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 

Position Details:

This Sr. Analyst will be responsible for partnering directly with our technology and business partners to streamline software functionality, improve customer experiences and successfully deliver an improved operating model. The tools this lead will focus on play a key role in helping determine which products we sell, how we organize these products to show their value, and which product information we need to help customers choose efficiently and confidently. This role will engage with all aspects of this revenue driving business process at Grainger, governing our key information flows and cross-functional handoffs. The Sr. Analyst will partner within Merchandising Content and Search, Supplier Management, Merchandising Strategy & Compliance teams for discovery and change management activities. This role will oversee software user education and support, functionality change management, and sprint release management for a suite of proprietary software modules serving different Product Information user groups and business functions.

 

Using software development and continuous improvement best practices and methodologies, this lead will ensure our software changes are driven by clear understanding of our operation, focusing on improving outcomes and supported by clear communication with stakeholders. This Sr. Business Analyst will ensure our software work follows established Product Information goals, project plans and clear timelines but with the agility to respond to organizational needs.

 

You will report to the Senior Manager, Product Information Governance.

 

This is a hybrid position based onsite in Lake Forest or Chicago, IL 3 days a week.

 

You Will:

 

• Understand fully the end-to-end processes that support the Product Information teams’ day to day operations including technologies, hand-offs and customer outcomes
• Based on input from Sr. Manager and PI Leadership, develop action plans for improvement
• Create communications for key business partners to explain current state and continuous improvement activities
• Identify opportunities to reduce product information errors through root cause discovery, clear metrics and user story documentation
• Document processes, project plans and process improvements with consistency
• Lead software onboarding and develop and maintain standardized training materials
• Create and maintain user-facing software documentation, including frequent updates necessary for functionality changes due to sprint releases
• Oversee user testing and update technology partners with collated feedback
• Help ensure high quality of Product Information deliverables to the business
• Collaboration with Merchandising, Supplier Management, Supply Chain, GTG (Grainger Technology Group) and other teams
• Act as primary process connection between Product Information and Grainger Technology Group to drive process efficiency

You Have:

• Bachelor’s Degree in business analysis, software development or related field
• 3-5 years of experience across software optimization including software assessment, software build and software change management 
• Proven understanding of communicat