Senior Project Manager - External Client Management Preferred

Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? 

About the team: 

Our Team supports Digital Solution and Open Banking in a Delivery Capacity for the 1:1 (Large Financial Institution) client portfolio. Primary responsibilities include running multimillion dollar implementation of highly customizable Retail Banking Applications. These implementations can last from 6 - 24 months and requires team members to navigate and work with internal FIS stakeholders, external/3rd party vendors, and will act as the primary point of contact for end clients. We are looking for a talented resource to be a part of this dynamic team that will grow with the growth of the solution.   

About the role:

The Senior Project Manager will help drive projects under the guidance of the FIS Project Management Methodology, which is deeply rooted in the Project Management Institute’s (PMI) framework. The methodology provides practices, processes, rules and templates for project, program and portfolio management.  These standards are widely accepted in the industry and, when consistently applied, ensure that project deliverables meet quality expectations.  For the fulfillment of standard work requests, our team will align to the contractual SLAs / OLAs for each client while following ITSM best practice.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel up to 25% (M-Th).

What you will need:

EDUCATIONAL REQUIREMENTS

• Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience.
• PMP (Project Management Professional) certification may be required.
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