Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose

Accountable for the performance, regulatory readiness & results of large, strategic/diverse disciplines cross-functional teams or departments over a large functional domain or multiple domains such a a region, service area or multiple RHMs.  Enables regional level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborates with Service Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Provides decision support, operations & / or optimization leadership focus. Has responsibility for making decisions & managing risk that impact day-to-day reginal, service area, or health ministry functional operations, with potential for a short- to mid-term impact on the enterprise as a whole. Oversees a direct staff that includes managers with direct reports

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions 

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 
Leadership:
Providing advice, guidance, & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. 
Enable Collaboration across & within System Services area, RHM, & Regions to ensure consistency & integration of strategy & operations 
Actively guides, trains, mentors & monitors colleagues while contributing to the development & execution of RHM, Regional, Service Area, & System Office based strategic plans.
Direction & Growth: 
Providing advice, guidance, & leadership to System Office, Service Area, & RHM. 
Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice 
Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend
Strategic Support & Accountability: 
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives 
Responsible for supporting regional efforts to comply with functional area priorities 
Accountable for the selection, evaluation, & overall success of the functional leadership teams  
Organization-wide focal point for establishing functional strategies & governance over financials & staffing 
Accountable for communication between System Services functional area, Service Area, Regional, & RHM leaders
Operational Delivery:
Responsible for measuring & reporting KPIs/metrics & value delivery  
Providing advice, guidance, & leadership for the colleague life cycle 
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe practices

Functional Role (not inclusive of titles or advancement career progression)

Director, Patient Access 

Directs and provides oversight for the operations of the Patient Access Department 

Responsible & accountable for patient throughput & cashiering to ensure all patients are processed timely, accurately.   

Director, Pre-Service 

Directs and provides oversight for the operations of Pre-Service Department. 

Responsible & accountable for all pre-service activities including, but not limited to scheduling, pre-registration & all time-of-service points of registration & duties such as registration & financial clearance. 

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Director, Patient Access, Regional & Director, Pre-Service, Regional 

Provides strategic leadership & responsibility for promoting the financial viability of the multi-Health Ministry (HM) Region by effectively managing all aspects of Patient Access or Pre-Service functions for an assigned region.   

Directs & oversees the responsibility for securing reimbursement for all elective & emergent admitted services. Directs all Patient Access or Pre-Service functions which includes scheduling, NoVA (Notification, Verification and Authorization) & ensuring financial clearance of plann