Customer Relations Manager

Location: Irvine, CA (On site) | Type: Full Time | Salary Range: $72,000 a year

Norm Reeves Auto Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand! 

As our Customer Relations Manager, you’re one of the most important team members at Norm Reeves Honda, Irvine. You’re responsible for creating a super Norm Reeves Honda experience!  

Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience.  

Key Responsibilities: 

• Resolve customer concerns and coordinate manufacturer support when necessary. 
• Monitor customer satisfaction metrics, surveys, and reviews; identify trends and recommend improvements to leadership. 
• Maintain records of customer cases and ensure timely follow-up and resolution. 
• Oversee post-sale follow-up and support the customer journey from sales through service. 
• Assist with vehicle deliveries, ensuring customers understand warranty, maintenance, and dealership resources. 
• Collaborate with sales, service, and management to improve processes and customer experience. 
• Support the General Manager with internal communication, reporting, and follow-up on key initiatives. 
• Assist with manufacturer visits, audits, and dealership events when needed. 
• Perform other duties as assigned. 

Qualifications: 

• 2+ years of customer service experience, preferably in automotive or dealership environment 

• Strong communication and conflict resolution skills 

 

What We Offer:

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts