Field Supervisor

Transco Rail Services

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Who We Are:
Transco Rail Services, along with Union Tank Car Company (UTLX) and Procor, delivers full-service railcar repair and maintenance through a broad North American network of fixed shops and mobile field service teams. Serving freight and tank car fleets across multiple industries, we are committed to safety, compliance, quality, and reliable service.

Job Description:
The Field Operations Supervisor provides value-driven customer service by ensuring productive and efficient railcar repair operations at the site level. This role is responsible for leading a skilled workforce, aligning site operations with customer expectations, and executing strategic plans to meet production, safety, and quality goals.

Job Responsibilities:

• Lead the team and foster a strong culture of Safety and Quality.

• Actively support safety and quality initiatives, including safety reviews, compliance training, audits, and quality checks.

• Maintain a visible presence by conducting daily site walks to monitor progress, address issues, and ensure compliance with safety standards.

• Meet or exceed site performance goals such as repair turnaround time, cost efficiency, and customer satisfaction.

• Ensure adequate staffing levels through effective recruitment, training, scheduling, and workforce planning.

• Manage employee work schedules to provide appropriate coverage while supporting work-life balance and customer needs.

• Participate in safety and quality audits to ensure regulatory compliance and customer standards are maintained.

• Maintain accurate railcar repair status reports and provide real-time updates to customers as required.

• Complete weekly reports and KPI tracking, including turnaround time, productivity, and cost metrics, and communicate results to Regional Operations leadership.

• Lead daily team huddles (toolbox talks) to review safety protocols, daily goals, and work priorities.

• Support continuous improvement initiatives, including implementation and maintenance of visual management processes.

• Identify employee training needs and coordinate development activities with appropriate resources.

• Ensure billing is completed accurately and in a timely manner.

• Oversee new hire onboarding, including 30/60/90-day reviews and participation in Tank University training programs.

• Perform other duties as assigned.

Supervisory Responsibilities:

• Manages and directs personnel at the site level.

• Responsible for overall direction, coordination, and evaluation of employees.

• Carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, performance management, employee development, discipline, and conflict resolution.

Required/Preferred Skills:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge of safety protocols and quality control processes.

• Ability to conduct and participate in safety and quality audits.

• Proven leadership, team-building, and performance management skills.

• Experience with recruitment, training, scheduling, and employee development.

• Effective communication skills for engaging employees, customers, and leadership.

• Ability to maintain and analyze operational, financial, and KPI reports.

• Experience leading daily meetings and aligning team goals.

• Knowledge of continuous improvement methodologies and visual management tools.

• Strong customer service orientation and ability to resolve customer concerns.

• Accuracy in billing, reporting, and operational documentation.

Education/Experience/Qualifications:

• High School diploma or equivalent required.

• Bachelor’s Degree or some college prefe