Health Insurance Customer Service Associate - Remote (Home Based Worker)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The position is responsible for providing quality and timely experience for inbound and outbound complex customer inquiries on currently marketed health products (re-rate, complex claims) as well as currently marketed life products. The representative acts as a resource, takes complex calls as defined by the department, provides customer service and is responsible for answering incoming calls the majority of the time.

Key Responsibilities:

Specific activities may change from time to time.

• Answer incoming and makes outbound customer calls, respond to customer requests, answers complex questions, must have the ability to the interpret a variety of policies, rules, regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests

• Understand basic telecommunications and provide an advanced knowledge of products and functionality

• Provide quick, professional, precise resolution to customer issues/questions

• Enter customer request into data system, open and dispatch work orders to various department and complete call history

• Communicate effectively and professionally with clients, carriers, partners and internal staff members

• Read and clearly communicate scripting verbatim; record and save as required

• Manage all types of calls to assist the clients complete their applications in full and/or provide additional assistance as necessary

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• High school Diploma or general education degree (GED)

• 6+ months of customer service experience 

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Must be able to type minimum of 45 WPM

• Ability to navigate multiple screens at once

• Work well under pressure

• Flexibility with scheduling around business needs

• Must be able to work independently and thrive in a fast-paced, dynamic, team environment

• Must posses high attention to detail

 

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $ 37,890 - 43,600 per year and is based on experience and qualifications.

 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

 

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