Patient Experience Representative- Full time evenings- 100% in person

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Hospital Operations

Job Posting Description

 *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions   

                                                (Not eligible for internal folks)



Join our team as a Patient Experience Representative in our Cardiac Acute Care Unit, where you'll be based in-office full-time during the hours of 3pm-11:30pm, Monday through Friday. In this dynamic role, you'll take charge of the following responsibilities:

• Patient Encounter Management:
   - Delivering exceptional customer service to enhance unit operations
   - Collaborating closely with referring providers and practices
   - Securing necessary authorizations for patient and staff schedules
   - Efficiently scheduling patients and providing support throughout their encounter

• Check In / Check Out:
   - Warmly greeting and guiding patients, families, and visitors
   - Monitoring the daily schedule and coordinating with clinicians and supervisors
   - Handling payment reconciliation and deposit preparation, ensuring accurate records in hospital systems
   - Facilitating communication with our Financial Counseling team

• Administrative:
   - Recording and forwarding messages, prioritizing urgent calls for information or services, and initiating emergency services when necessary
   - Offering routine clerical assistance as required

To qualify for this role, you should possess:
• A high school education, with a Bachelor's Degree preferred
• Previous experience in customer service or administration is advantageous
• Excellent oral and written communication skills, coupled with empathy for challenging interpersonal situations
• The ability to effectively engage with diverse internal and external stakeholders

Experience the perks of working at Boston Children’s Hospital, including competitive compensation, flexible schedules, and comprehensive benefits such as health, vision, and dental insurance. Additionally, enjoy various subsidies, generous time-off policies, retirement savings plans, and discounts on essential services. Come and be a part of our passionate and collaborative team!

Office/Site Location

Boston

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Onsite Only