General Manager, Global Payroll & HCM Delivery

<p><b>Job Title:</b> <span>General Manager, Global Payroll &amp; HCM Delivery - </span>EMEA/LATAM/APJ</p><p><b>Location: </b>Europe: fully remote with business travel.</p><p></p><p><b><span>Our story</span></b></p><p><span>Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. </span></p><p></p><p><span>With a team of more than 8,000 experts, Strada blends leading-edge technology with human </span></p><p><span>ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.</span></p><p></p><p><span>It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. </span></p><p></p><p><span>With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.</span></p><p></p><p><span>To learn more about us, pls visit </span><a href="http://www.stradaglobal.com" rel="noopener noreferrer" target="_blank"><span>Strada Global Page</span></a></p><p></p><p><b>General Manager – EMEA/LATAM/APJ HCM/Payroll</b></p><p></p><p><span>The GM, Global Payroll &amp; HCM Delivery is a senior leadership role responsible for driving operational excellence, financial performance, and strategic growth across EMEA, LATAM, and APJ regions. This role requires deep expertise in HCM/payroll markets and a proven ability to lead large, global teams across complex, multi-market environments.</span></p><p></p><p><span>With full P&amp;L ownership, the GM focuses on maximizing profitability, achieving EBITDA growth, and ensuring exceptional customer satisfaction. The role also involves close collaboration with Sales to drive revenue and with product and technology teams to align solutions with evolving client needs.</span></p><p><b>Key Responsibilities</b></p><p></p><p><b>P&amp;L Ownership</b></p><ul><li><p><span>Develop and execute strategies to meet revenue and cost targets, ensuring profitability aligns with business objectives.</span></p></li><li><p><span>Monitor and manage all aspects of the P&amp;L to deliver growth while maintaining financial discipline.</span></p></li><li><p><span>Analyze financial performance, identify variances, and implement corrective measures.</span></p></li><li><p><span>Collaborate with Sales to drive revenue growth, improve client profitability, and achieve sales targets.</span></p></li></ul><p></p><p><b>EBITDA Focus</b></p><ul><li><p><span>Optimize EBITDA through gross margin improvements, expense control, and operational efficiency.</span></p></li><li><p><span>Identify cost-saving opportunities and implement strategies to maximize profitability.</span></p></li><li><p><span>Utilize pricing strategies and service optimizations to enhance EBITDA performance.</span></p></li></ul><p></p><p><b>Operational Excellence</b></p><ul><li><p><span>Streamline workflows to reduce costs and improve efficiency across regions.</span></p></li><li><p><span>Lead continuous improvement initiatives (e.g., Lean, Six Sigma) to enhance SLA compliance and operational performance.</span></p></li><li><p><span>Deploy tools and systems that enhance SLA delivery, scalability, and operational effectiveness.</span></p></li><li><p><span>Drive initiatives to break down silos and enhance cross-functional collaboration, fostering a unified approach to achieving organizational goals and delivering seamless solutions."</span></p></li></ul><p></p><p><b>Customer Experience and NPS</b></p><ul><li><p><span>Enhance customer satisfaction and loyalty, as measured by Net Promoter Score (NPS).</span></p></li><li><p><span>Address detractor feedback to reduce churn and improve client retention.</span></p></li><li><p><span>Align operational improvements with the goal of delivering consistent, high-quality customer experiences.</span></p></li></ul><p></p><p><b>Strategic Planning</b></p><ul><li><p><span>Translate organizational goals into actionable regional strategies.</span></p></li><li><p><span>Respond to market trends and demands to maintain a competitive edge.</span></p></li><li><p><span>Drive initiatives to scale operations and support long-term growth objectives.</span></p></li><li><p><span>Collaborate with product and technology teams to deliver innovative solutions that address client needs, ensuring renewals and long-term client relationships.</span></p></li></ul><p></p><p><b>Financial Management</b></p><ul><li><p><span>Oversee budgeting, forecasting, and financial reporting for EMEA, LATAM, and APJ regions.</span></p></li><li><p><span>Implement cost control measures to meet fina