Senior Relationship Manager Mid-Market

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Empower Sr Relationship Manager Mid-Market serves as a strategic partner to our clients, delivering solutions that drive business goals related to retention, growth, and retirement readiness. This role specializes in managing relationships with plan sponsors, advisors, and third-party administrators within either the Mid-Market, Tax Exempt or Taft-Hartley market segments. Focus is typically on managing 20 to 30 plans, each with assets between $50 million and $200 million. Individuals with a reactive/virtual book of business are usually assigned more plans.

As the primary point of contact for assigned client relationships, the Sr Relationship Manager Mid-Market is responsible for ensuring seamless service delivery, enhancing client satisfaction, mitigating risk, and driving client retention. This role may also collaborate with plan intermediaries and third-party advisors (TPAs) to support plan sponsors in achieving their objectives. 

What you will do:

• Manage a portfolio of mid-size complex retirement plans, typically 20 to 30 plans, ensuring long-term retention and profitability. The number of plans may be higher for roles designated as a Virtual Mid-Market Relationship Manager, depending on the structure of the client book of business.
• Cultivate and deepen relationships with plan sponsors, advisors, and internal stakeholders to drive business growth. 
• Act as a trusted advisor by delivering strategic insights on plan design, investments, retirement readiness, and industry trends. 
• Lead periodic plan reviews, including participant education planning and regulatory updates. 
• Represent the participant communications strategy, integrating it into annual client plans. 
• Partner with sales teams to expand advisor relationships, develop new business, and grow existing accounts. 
• Work with client service teams to design and implement business planning deliverables. 
• Participate in new business finals presentations and site visits, building rapport and managing client expectations. 
• Identify and implement solutions that enhance overall satisfaction while maintaining the financial viability of client relationships. 
• Serve as the primary escalation point for complex client issues, ensuring swift and effective resolution. 
• Collaborate across internal teams to provide tailored, high-value solutions for clients. 
• Navigate organizational governance structures to advocate for client needs and business objectives. 
• Stay informed on market trends, competitive landscape, and regulatory changes. 
• Deliver client presentations on industry insights, plan performance, and legislative updates. 
• Manage client P&L, balancing revenue growth and operational efficiency. 
• Lead contract renewals, negotiations, and pricing strategies. 
• Identify opportunities to optimize plan efficiency and maximize revenue potential. 

What you will bring:

• Bachelor’s degree in business or related discipline or equivalent experience 
• 5+ years financial services including building