Business Analyst Manager, SSDM

Job Title: Business Analyst Manager, SSDM

Location: Morristown, NJ

About the Job

Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress. 

Business Analyst Manager role encompasses many of the operational aspects within the System Support and Data Management unit. This role works directly all GPV stakeholders, including GSOs, PV Scientists, to accurately interpret and translate business needs into the appropriate technical language to ensure that configuration, operations, validation, and/or analytic reporting deliverables meet business needs.   This role is responsible for the oversight and management of various aspects of the safety database system as well as direct involvement and oversight of projects designed to deliver enhancements, change controls and future tools to support GPE.

Additionally, the Business Analyst Manager will have oversight for multiple vendor activities supporting the SSDM team. The incumbent works with all SSDM stakeholders  to ensure accurate planning and execution of critical database system activities.

The Business Analyst Manager can also participate in the configuration of the safety database as well as the development, validation and  maintenance of the system enhancements including the generation and approval of documentation to support the Sanofi methodology PUMA (Project Unified Methodology Approach). It is important that the Business Analyst has a strong PV knowledge and working relationships with the user community as well as the Information Technology (ITS) department.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

• Responsible to liaise with GPV client base to interpret, collect, analyze, develop and implement all configuration requests received from PV database end users, country offices, partners, health authorities etc.

•  Ability to interpret business needs into database requirements and ensure successful implementation into the PV database and provide clear and concise direction to technical outsourced staff. Responsible to ensure 100% accuracy , perform quality checks following SSDM established processes on all configuration requests

• Support daily operations and maintenance of the global PV database by delivering a validated PV database with high degree of reliability and users satisfaction

• Ensure desired configuration, compliance, business process, data integrity, quality, validation, security and system governance objectives under the responsibility of SSDM.

• Responsible and accountable for timely escalation of issues and concerns that impact the GPV business, collaboration and efficient working of the team to the PV Database Operations Manager.

•  Work effectively with Sanofi internal and external stakeholders on cross-functional projects on behalf of SSDM (e.g. Case process Regionalization and Automation)

•  Interface with users to ensure understanding of the request, suggest strategies for handling the request, and provide target date for delivery of the report.  

• Support testing and validation of changes to the PV Database. Generate appropriate documentations to support the Sanofi ITS validation methodology.

•  Collaborate with ITS and 3rd party providers to ensure GPV business operational efficiency (per Service Level Agreement) adhering to SLA, meeting KPIs and meeting business needs

• Responsible for working with end users and GPE to define business requirements for the system or related sub systems.

• Responsible for troubleshooting system issues as they arise and working with the ITS departments to ensure rapid resolution of the problem.  

• Generate PUMA documents required for system development in particular requirements specification, validation strategy and user acceptance testing. These documents are needed for the development/maintenance of computerized systems to ensure the conformity of the system with the end users requirements.

• Interface with ITS, 3rd Party Vendor(s) and GPV functional areas (PV Operations, Affiliates, Quality, Global Safety Sciences) to ensure that user requirem