Claims Technical Support Agent

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

 

Job Title: Claims Technical Support Agent Department: Claims Competition: 86778 Internal/External: Internal/External Employment Type: Full Time Permanent Location: NB, NS, ONT- Canada Remote Salary: Comprehensive Compensation Reports To: Team Leader    

 

The Opportunity

Applications are being accepted for a full time permanent Claims Technical Support Agent position.  In this role you will be responsible for sorting and indexing scanned claims received by Medavie Blue Cross, as well as other duties assigned by your Team Leader.

 

Key Responsibilities

• Search MAAX and/or POS for a valid ID and Policy number;

• Key ID and Policy numbers in the indexing fields;

• Place indexing markup icons;

• Identify the claims type and  the region to be indexed;

• Follow business processes for the awaiting follow up queue, the re-scan requests and the recycle requests;

• Cross-training of Dental claims and Dental Predeterminations;

• Complete any duties as assigned by the Team Leader.

 

Qualifications

• Post-secondary education in a related field.

• Minimum six months work experience in an office and customer service environment.

• Experience working with data entry, knowledge of claims eligibility systems, and medical terminology is considered an asset

• Bilingualism is considered an asset.

 

We are an Equal Opportunity Employer. 

 

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

 

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

 

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.