Delivery Systems Administrator

The Delivery Systems Administrator is responsible for managing the roadmap and the day-to-day operations of project management/delivery systems such as Microsoft ADO, Jira, Monday.com. The ideal candidate will have previous experience administering Agile project management/delivery tools, maximizing tool functionality, developing enhanced BI/Analytics, troubleshooting and leading project management tool implementations.

The incumbent will be a creative self-starter able to recommend creative, user friendly, technical solutions to support Agile delivery best practices. The incumbent will work closely with Tool vendors, Scrum Masters, Product Managers, Project Managers, Release Train Engineers and other supporting IT SMEs (infosec, infrastructure, etc) to ensure that delivery systems yield maximum value with minimum technical and business risk.

This is a hybrid role in our Newton, MA office and requires onsite work 3 days a week.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Essential Functions/Responsibilities

• Project Delivery Systems Administration and Leadership

  • Lead use of Microsoft Azure DevOps and project management tooling ecosystem across product and engineering teams

  • Plan and execute a comprehensive roadmap strategy for Microsoft ADO

  • Manage Supporting day-to-day project management tooling operations

  • Design and develop enhanced executive and delivery team dashboards and reports

  • Develop and deliver training to Agile delivery teams

  • Collaborate with Agile delivery teams to align tool with delivery methodology

  • Collaborate with vendor partners and internal IT partners to design and put in place effective solutions

  • Monitor and troubleshoot application environment to minimize business downtime

  • Lead and execute testing of fixes and new features

  • Stay up to date on the latest technologies and best practices

• Agile (SAFe/Scrum) Skills

  • Understand Agile (SAFe/Scrum) delivery methodologies

  • Understand Scrum and Kanban board management best practices

  • Understand metric best practices (Velocity, Burndowns, WIP Limits, Cycle Time, Lead Time, etc.)

• Communication

  • Lead system roadmap strategy reviews

  • Communicate system changes to end user population

  • Ensure that feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams and project plans to give business leaders the confidence that they are being heard and that their needs will be met

  • Serve as a communication bridge between product and developers to facilitate understanding of initial requirements, questions, and changes across these groups.

  • Resolve and/or escalate issues in a timely fashion

  • Understand how to communicate difficult/sensitive information tactfully for business and technical audiences

Minimum Qualifications:

• Bachelor's Degree in Engineering, Technology, Business, or related field. A minimum of 3 years of additional experience would be considered in lieu of degree.

• 3 years of Experience working in Agile-based product development organizations

• 1 year of Microsoft Azure DevOps System Administration experience

Preferred Qualifications:

• Prefer that candidate has 1 or more of these certifications, but not required:

• ​Certifications – Azure Devops Solutions Expert or other related training. Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), Project Management Professional (PMP) or other related certifications

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

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