Quality and Laboratory Support Practitioner (NP/PA)

The Quality and Laboratory Support Practitioner (NP/PA), works under the direction of the Medical Director, Quality Assurance and Performance Improvement. This role is responsible for the timely review and follow-up of outpatient test results, including initiating treatment when appropriate.

Key responsibilities also include supporting Quality, overseeing internal incident reporting, and identifying opportunities to improve patient care. The NP/PA collaborates with Lab RNs and both clinical and administrative teams to ensure care is well-coordinated and aligned with internal policies, regulatory standards, and best practices.

Salary:

• Qualified NP/PA hourly rate is $60/hour 

Job Responsibilities:

• Review, interpret and treat actionable outpatient laboratory results across multiple states.

• Monitor results queues of all sites and report any delays in reporting or patient care.

• Call patients with results when indicated and send mail to patients in the event that the patient cannot be reached by phone.

• Communicate abnormal or critical results to patients promptly.

• Document all follow-up actions accurately in the electronic health record (EHR).

• Work within the team of RNs to ensure timely review and reporting of results to patients and treatment changes, when indicated.

• Provide patient education and support to promote adherence to care plans.

• Report communicable diseases to state departments of health.

• Assist Quality Department with the incident reporting process, including intake, review, investigation, documentation, and resolution of clinical and operational incidents.

• Maintain and audit records of incident reports and develop trend reports to identify areas of risk or improvement.

• Monitor clinical practices to ensure adherence to policies, procedures, and external regulations (OSHA, HIPAA, CDC, state/local health authorities).

• Support the development, implementation, and evaluation of quality improvement initiatives.

• Track and report on quality indicators, such as patient satisfaction, wait times, safety events, and medication errors.

• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.

Minimum Job Qualifications:

• Minimum of 2 years of clinical experience in urgent care, emergency, or ambulatory care settings.

• Prior experience with lab review and quality reporting is a plus.

• Knowledge of healthcare regulatory requirements, clinical workflows, and patient safety principles.

• Exceptional organizational and communication abilities.

• Comfortable working in a fast-paced, remote healthcare environment..

• Strong critical thinking, communication, and organizational skills.

• Proficiency in electronic medical records (EMR) and standard office software (e.g., Microsoft Office Suite).

Education:

• Graduate of an accredited Nurse Practitioner or Physician Assistant program.

Required License and Certification:

• Active and unrestricted NP or PA license in all of the following states: Indiana, Illinois, New York, Pennsylvania, and Michigan.

• Board certification (e.g., AANP, ANCC, or NCCPA).

Mental and Visual Requirements:

• Works in clean, smoke-free and well-lit spaces.

• Exposure to frequent deadlines/ must have ability to handle stress effectively, subject to frequent interruptions

• Must have good visual and hearing acuity.

• Must be able to utilize keyboard and view computer screens up to 90% of shift.

• Must be able to follow directions and plan fairly complex processes & workflow

Physical Activities and Requirements:

• Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.

• Requires some physical work; lifting, pushing, or pulling required of objects up to 10 pounds.

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