Administrative Assistant - Lauderdale Collision Center

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

At Lauderdale BMW Collision Center we are seeking a knowledgeable and customer-focused Administrative Assistant to join our team.

Job Responsibilities:

• Answer all incoming calls in a courteous and professional manner. Utilize knowledge of dealership departments to direct calls efficiently and minimize hold times. Ensure accurate message-taking and proper documentation.
• Uphold the cleanliness and aesthetic appeal of the showroom, including entrance, reception, and lounge areas. Keep the space organized, free of clutter, and ensure all amenities are stocked and presented neatly.
• Immediately notify sales management of any damages or issues observed within the showroom to facilitate timely resolution and maintain a pristine environment for guests.
• Adhere to dealership dress code standards and address customers as "guests," employing formal titles whenever possible. Exemplify professionalism in demeanor, language, and interactions with both customers and colleagues.
• Foster a professional atmosphere around the receptionist workstation by politely reminding colleagues to avoid congregating or disruptive behavior in the vicinity.
• Employ strong interpersonal skills to address customer concerns promptly and effectively, minimizing the escalation of complaints to higher management levels whenever feasible.
• Provide assistance to various departments as required, including accurate document scanning for the service department, covering phone calls, and ensuring timely completion of paperwork with precision.
• Demonstrate excellent verbal and written communication skills when interacting with customers and colleagues, fostering positive relationships and efficient collaboration throughout the dealership.
• Perform all other duties and special projects as assigned

Qualifications:

• High School Diploma or equivalent
• Additional education, certifications, or experience are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc
• 1-3 years’ experience in administrative services or related fields Prior experience in an administrative role, preferably in a customer-facing environment, preferred but not required

#LI-BS1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disa