Role Overview

We are looking for a Technical Delivery Manager to join our Elastic Platform Operations (EPO)/Managed Services team. In this role, you will lead and scale the design, implementation, and ongoing operations of modern data platforms for multiple enterprise customers, ensuring reliable delivery and continuous improvement of their cloud data environments. You will collaborate closely with client sponsors, technical stakeholders, and globally distributed delivery teams to drive high-quality outcomes on time and within budget. You will also play a key role in major incident response, process improvement, and the development of delivery best practices across our Managed Services portfolio.

Key Responsibilities

Client Delivery

• Own and drive the delivery and operational excellence of modern data platforms (including streaming, data lakes, and analytics) for multiple customer accounts.
• Translate business and technical requirements into actionable Epics, Stories, and Tasks that mature and improve customer data platforms while aligning to phData methodologies and best practices.
• Ensure engagements are delivered on time, within scope, and on budget, with clear measures of success and value for customers.
• Lead and motivate client technical teams, providing hands-on technical leadership for design, implementation, and ongoing operational support of cloud data platforms.
• Provide leadership during major incidents, ensuring effective coordination, communication, escalation, and follow-through to resolution, root cause analysis, and remediation.

Collaboration & Leadership

• Collaborate with cross-functional partners including architects, engineers, and site reliability/operations teams in the US and India to deliver successful client engagements and seamless handoffs across time zones.
• Develop strong relationships with sponsors and stakeholders, keeping them informed of progress and outcomes, hosting leadership discussions, and identifying opportunities to expand the value of our services.
• Ensure teams are trained and prepared to deliver by driving accurate process documentation, clear internal and external communication, and continuous readiness for production operations.
• Maintain proper staffing levels across accounts, balancing delivery between US and India team members to support continuous delivery and high customer satisfaction.