Quality Assurance Analyst III (US) - Strategic Card Program

Work Location:

Brooklyn Park, Minnesota, United States of America

Hours:

40

Pay Details:

-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

The Quality Assurance Analyst III is responsible for ensuring overall service and/or department quality standards are met.

The Quality Assurance Analyst III will execute quality assurance tests on regulatory controls for the Target Circle Credit Card.

Depth & Scope:

• Ensures adherence to set quality standards
• Provides leadership and direction to less experienced staff
• Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others
• Identifies opportunities for process improvements to advance service quality and/or streamline functions
• Recommends and implements department training needs
• Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed
• Coordinates quality control and/or compliance activities
• Creates manuals, reports and documents and make updates as needed
• Participates in special projects and performs additional duties as assigned
• Develops, recommends, facilitates and/or coordinates Employee training
• Monitors Employee and/or division performance to ensure compliance with department and/or company standards
• Contributes to a positive, ethical and respectful working environment and communicates openly with others
• Models company culture internally and externally
• Participates in meetings and coaching sessions
• Keeps staff informed of any procedural changes or enhancements
• Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below
• 5+ years related experience required
• Excellent written and verbal communication skills
• Proven time management and organizational skills
• Strong computer skills
• Must be able to work flexible hours, including possible evenings and weekends
• Proven problem solving skills
• Excellent interpersonal skills
• Proven ability to work as an active participant in a team as well as independently
• Experience in a unpredictable and fast pace environment
• Proven ability to be detail oriented
• Strong leadership skills

Preferred Qualifications:

• Quality Assurance/testing experience
• Strong knowledge of MS Suite, including Excel
• Experience with FiServ

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

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