Field Systems Integration Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.

Avtec, a Motorola Solutions company, provides dispatch consoles for mission-critical and business-critical operations centers. With the long lifespan, software-based Scout system, Avtec continues its legacy of providing proven, trusted, and reliable solutions to clients around the world.

Job Description

The Field Systems Integration Engineer is responsible for integrating systems into complex customer operational environments and interfacing with customers over the telephone/in person in order to analyze and resolve technically complex problems.

Responsibilities include but are not limited to:

• Prepares and configures Scout for integration into complex customer systems
• Completes installation, testing and acceptance of Scout in complex customer systems
• Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium
• Determine most cost-effective repair/resolution to minimize customer downtime
• Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure
• Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
• Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution
• Provide after-schedule support on an as needed basis
• Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.
• Provide on-site end user training
• Coordinates design of subsystems and integration of total system
• Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues
• Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable
• Uses computer assisted engineering and design software and equipment to perform engineering and design tasks
• Must be able to travel 75% of time

Qualifications:

• Associate's or Bachelor's Degree in a technical or engineering field
• OR 2+ years of relevant working experience in software, networking, IT, public safety, wireless or related field

Interpersonal/Soft Skills:

• Self-motivated with the ability to work well both in groups and independently
• Ability to scope effort and coordinate work to meet Project and customer timelines
• Excellent written & verbal communication skills
• Strong ownership, personal accountability and interpersonal skills a must
• Great peer to peer collaboration, troubleshooting and attention to details
• Service minded individual with solid integrity that thrives under pressure
• A can-do attitude with desire to learn, grow and contribute to the IT awareness of Avtec Engineering teams
• Growth Mindset constantly looking to better oneself