Assistant Manager

Overview

About PHOENIX 

 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

 

About Express

 

Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Launched in 1980, Express has been a part of some of the most important and culture-defining fashion trends. The Express Edit design philosophy ensures that the brand is always ‘of the now’ so people can get dressed for every day and any occasion knowing that Express can help them look the way they want to look and feel the way they want to feel.

Store Name

Palisades

Responsibilities

Express is seeking an Assistant Manager to join our team.  

 

The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers. 

 

Key Responsibilities

• Assists in developing, inspiring, and retaining top talent
• Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a “one team” mentality.
• Coach, teach and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
• Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage in order to meet customer expectations.
• Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
• Maintain adherence to Company Policies and ensures the safety of associates and customers.
• Manage the execution of the store strategy to achieve performance goals.
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
•  Support a store’s environment focused on consistently delivering a great in-store experience.
• Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
• Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
• Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
• Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
• Creates a positive in-store experience through visual standards
• Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications 

• Education: High School or Equivalent 
• Years of Experience: 1-3 of relevant job experience 
• Proficient in use of technology (iPad, registers) 
• Demonstrates strong customer service skills 
• Meets defined availability criteria, including nights, weekends and non-business hours 
• Meets physical requirements 

Critical Skills & Attributes

• Previous retail experience preferred 
• Proven ability to drive sales results 
• Strong communication skills 
• Minimum of two years relevant experience 
• Prior sales management experience 

Benefits and Compensation  

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including: