Medical Office Coordinator

We are seeking a Medical Office Coordinator to serve under general supervision of the Administrative Manager.  The Medical Office Coordinator (MOC) performs patient scheduling, pre-registration and telephone triage activities, using EPIC while offers friendly, courteous, and confidential assistance to every patient within Medical Oncology at Green Spring Station. The candidate is required to have a good working knowledge of the Green Spring satellite clinical operation, Johns Hopkins patient care delivery model and referral services. The MOC serves as a resource to the patients, to ensure they have a positive experience.

Specific Duties & Responsibilities

• Answers incoming telephone calls. Routes calls to appropriate staff or documents a message in the patient’s electronic health record, EPIC and routes it to the appropriate staff member or pool.
• Schedules patients’ appointments. These appointments include scheduling chemotherapy and/or therapeutic infusion treatments and follow up visits with the oncologist and/or nurse practitioners.
• Coordinates visits either within the department or between several departments.
• Schedules patients for laboratory tests, medical examinations, procedures and admissions. cat scans, ultrasounds, EKGs, blood test, consultations with specialist Resolves any schedule conflicts. Utilizing EPIC to access, enter and edit patient information.
• Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Assures all patient correspondence (consent, orders, history & physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing, either by fax or scanning.
• Assists patients, patients’ families, referring physicians and third party carriers to resolve patient related issues.
• Registers patients for clinical appointments using computerized database.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Communicates through MyChart or prints and mails directions, maps, and department specific information to patients.
• Verifies and enters pre-registration and insurance information into the computer system (Epic, NaviNet, etc.) and prepares daily schedules for designated areas.
• Obtains and/or verifies patient’s demographic and insurance coverage data by Epic, phone or in person.
• Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
• Triage patient calls and medical issues. Answers patient medical questions where appropriate and determines if director/nurse response is required.
• Utilizes knowledge of practice and requirements of third party payors to provide appropriate documentation to assure authorization/certification for medical services.
• Demonstrates awareness of limitations of institutional resources and seeks to maximize providers’ scheduling with this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g. backfill to cover cancellations or add urgent appointments).
• Assists patients or family members with completion of medical insurance and disability forms.
• Arranges or assists in arranging patient transportation.
• Operates personal computer to access e-mail, electronic calendars and other basic office support software.
• Discusses patients’ charges, if appropriate, with patients and/or patients’ families.
• Collects time of service payments, issues receipts and prepares cash settlement records.
• Records incoming faxes and delivers them to the proper personnel.
• Responsible for special projects as assigned by the director or administrator.

Special Knowledge, Skills & Abilities

• Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division.
• Is sensitive to the interrelationship of both people and functions within the department.

• Carries out duties and responsibilities with limited supervision.
• Makes decisions and establishes work priorities on essentially procedure-oriented operations.

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Classified Title: Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($46,280 targeted; Commen