Travel Customer Support Specialist

Requisition Id 12527 

Overview:  

We are seeking a Travel Customer Support Specialist who will support the Conference & Travel Management Group in the Accounting Operations Division, Business Services Directorate at Oak Ridge National Laboratory (ORNL).

 

As part of our team, you will…

 

Major Duties/Responsibilities: 

 

• Provide excellent customer service to travel population.
• Review and resolve general ledger that have outstanding travel items that have not posted completely.
• Analyze and review travel related documents submitted by staff, students, prospective employees, contractors, and guests to ensure documentation is valid as supporting documentation.
• Support traveler and/or administrative assistant as needed to complete trip request or assisting with entering travel expenses.
• Assist with system testing documentation.
• Monitor all travel postings to ledger as needed.
• Responsible for reviewing and maintaining specific travel reports.
• Other miscellaneous travel functions as needed.
• Responsible to provide decision and recommendations to supervisor when necessary.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

 

Basic Qualifications:

 

• High School Diploma
• A minimum of 2-4 years of related experience

 

Preferred Qualifications:

 

• A degree in a business-related field 
• Experience with SAP and knowledge of government travel regulations (FAR, FTR, GSA, etc.)
• Computer skills and working knowledge of software packages including Excel, Outlook, Word and Adobe
• Excellent written and oral communication skills.
• Proficient in Word, Excel, Adobe, Outlook and Power Point
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

 

 

Visa Sponsorship:

Visa sponsorship is not available for this position.

 

Benefits at ORNL:  

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

 

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.