Jobs and Careers

Customer Support Agent - Cars and Automotive System (ZR_22016_JOB)

BruntWork

UKRemotefull_timeVerifiedPosted 12 Apr 2025

About the role

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: Monday - Friday, 9:00 am to 4:00 pm Toronto time and Sunday 8:00 am to 2:00 pm Toronto time
Client Location/Timezone:

Client Overview: This is a full-service locksmith company servicing all residential, commercial, and automotive issues in Toronto, GTA, and Hamilton.

Job Responsibilities:
● Respond promptly to customer inquiries through various channels (phone, email, chat) and provide accurate and helpful information.
● Assist customers in resolving issues, answering questions, and providing guidance on our products and services.
● Ensure customer satisfaction by actively listening to their concerns, empathizing with their experiences, and taking appropriate actions to address their needs.
● Document customer interactions and maintain accurate records of inquiries, comments, and actions taken.
● Collaborate with team members and other departments to escalate and resolve complex customer issues.
● Stay up-to-date with product knowledge and company policies to effectively address customer inquiries.
● Continuously learn and adapt to new technologies, systems, and processes to enhance customer support efficiency.
● Identify opportunities for process improvements and suggest strategies to enhance the overall customer experience.
● Demonstrate exceptional problem-solving skills to quickly and effectively resolve customer concerns.

Requirements

Minimum Requirements:
● Strong verbal and written communication skills in English.
● Excellent interpersonal skills and ability to build rapport with customers.
● Ability to learn quickly and adapt to changing customer needs and evolving products.
● Patience, empathy, and a customer-centric mindset.
● Familiarity with customer support tools and software.
● Prior experience in customer support or a related field is preferred.
● High school diploma or equivalent required; additional education or training in customer service is a plus.
● Basic knowledge of cars and automotive systems is a plus.

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_22016_JOB