Field Service Lead - Richmond, VA

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Representative III or Lead Richmond, VA (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment, and serving as the service center designee.

As a Field Service Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
• Oversight of local business operations to include metrics and required use of outside labor.  This will also include daily disposition of work to other team members.
• Provides direction and training of other service center employees with respect to operational protocols and processes.
• Execute customer training on products and processes
• Performs and records inventory counts and reconciliation on assets, parts, disposables, and supplies per company procedures.
• Supporting customers to include patients and hospital staff on a regular basis, providing superior customer service with customer centric solutions.
• Utilizes computer or other company issued electronic equipment to timely execute transactions and to accurately capture transactional data for company record keeping.
• Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery.
• Many locations also utilize 3rd party shippers (UPS, FedEx, etc…).  The employee will assist & prepare outgoing items as well as receive incoming items daily.
• Expect to spend 30-75% of each day on the road in a company vehicle within the assigned geographic areas in support of customers and patients.
• Ensures and maintains a clean and safe working environment.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher AND a minimum of 5 years of work experience in a customer facing or service-related field

AND

• Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate