HVAC Tb Cust Svc Rep

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer 

What we offer 

• Competitive pay

• Paid vacation/holidays/sick time 10 days of vacation first year! 

• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one! 

• Extensive product and on-the-job/cross-training opportunities With outstanding internal resources! 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

• Company vehicle, tools, and equipment provided to complete all jobs. 

• JCI Employee discount programs (The Loop by Perk Spot) 

• Check us Out: A Day in the Life of the Building of the Future 

What you will do: 

Under general supervision from the Branch Operations Manager and / or Service Manager, assists with coordination of customer service requests, from order to cash, while maximizing technical resource productivity and profitability.  Partners effectively with Service Managers and Customer Service Representative to support a successful service business.   

Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day-to-day support in the service operational areas.  

How you will do it:  

• Receives customer requests for unscheduled or scheduled service.  

• Determines customer needs and matches appropriate skillset to the need.  

• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.

• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. 

• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.   

• Coordinate’s labor scheduling to align technician to the appropriate customer and service need.  

• Ensures Technicians are provided daily schedules.

• Maintains consistent communication with assigned Technicians.

• Follows up on activities to ensure completion in an established timeframe.  

• Reconciles and invoices all service requests daily.  

• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.   

• Assists with creation of L&M quotations, as needed.  

• Researches and follows up on action items assigned.  

• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.  

• Ensures that all customer account information required to support call management activities and scheduling are kept up to date.

• Supports administration and resolution of warranty claims.   

• Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other service-related transactions.   

• Reconciliation of accounts payable exceptions, as necessary.   

• Researches, resolves, or escalates accounts receivable disputes as outlined in the escalation process. Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues. Determines appropriate actions for timely resolution.

• If needed, we will interact with Customer to resolve receivable issues.

• Processes invoice credits and rebills, as necessary.

• Proactively c