Medical Informatics Analyst - Fulltime Days

*This position is ONSITE*

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

EPIC

Job Family

Information Technology

Work Shift

Days (United States of America)

Summary

Job Description Summary
The Medical Informatics Analyst /Physician Liaison is responsible for the support and coordination of all activities relating to the implementation and use of automated systems provided to physicians and other clinical practitioners including CPOE and Physician documentation.

Education and Formal Training: Current licensure as a Registered Nurse in North Carolina or a degree in an allied health profession field with current professional licensure or certification is preferred. Experience using or building CPOE Systems is preferred. Solid knowledge of the workflow needs of providers required. Validated relevant work experience considered.

Work Experience: Prior work with or for Licensed Independent Practitioners, involvement in CPOE initiatives and/or development of Physician Information Systems preferred.

Knowledge, skills, and abilities required:

Sincere desire to help the physicians and other clinical providers understand and apply information technology to promote best practice
Excellent communication, documentation and presentation/ facilitation skills, with strong detail orientation, and interpersonal skills with the ability to build effective relationships with IT co-workers and end-users.
Excellent organizational decision-making, negotiating, and analytical skills.
Ability to work both independently and within a team environment.
Ability to approach IT issues in a creative, productive manner.
Ability to effectively manage multiple activities of varying complexity while maintaining a positive attitude.
Ability to manage expectations with the attitude of recommending solutions rather than presenting problems.
Ability to formulate and define system scope and objectives based on both user needs and a good understanding of clinical and/or business requirements to support the Health System’s Mission, Vision and Strategic Plan.
Proactively recognize needs, anticipate outcomes and consequences of different approaches and recommend modification of plans in achieving desired outcomes on behalf of the end –users.
Independently learn appropriate techniques to apply and adapt new ideas in related, different or changing situations.
Aware of current information technology here at the health system; ability to apply this knowledge to meet operational and end-users needs.
Ability to develop functional working knowledge of systems and to integrate this knowledge to achieve innovative solutions.
Physical requirements: Hearing and verbal ability to interact professionally with staff, managers and vendors. Visual acuity to deal with computerized displays and printouts and manual dexterity to use standard keyboard is both required. Must possess valid North Carolina driver license.

Hiring an Medical Informatics Analyst for 1,000+ providers, 6 hospitals, and 90+ clinics is crucial for the successful implementation, adoption, and optimization of the Epic system. These roles not only address immediate training and support needs but also contribute to physician satisfaction, efficiency, and the overall success of the organization’s Epic investment.
Below are detailed justifications for this need:

1. Ensuring Physician Adoption and System Proficiency
    •    Epic’s Complexity: Epic is a robust and comprehensive system with complex workflows tailored to clinical specialties. Physicians require targeted training to ensure they can efficiently use the system without disrupting patient care.
    •    Specialty-Specific Training: Our Medical Informatics Analysts provide training for different specialties, ensuring workflows align with physicians’ unique needs.
    •    Minimizing Resistance to Change: Personalized training helps overcome resistance by demonstrating the system’s benefits for clinical efficiency and patient outcomes.

2. Supporting Go-Live and Transition Periods
    •    At the elbow (ATE) Support Critical at Go-Live: During go-live, physicians encounter real-time challenges and need immediate assistance. ATE support ensures smooth transitions by addressing issues as they arise instead of in a later phase of the go live. This ensures the providers develop healthy habits at the onset instead of unhealthy habits which affect revenue and patient satisfaction.
    •    Reducing Productivity Loss: Without ATE support, physicians might experience frustration and inefficiencies, leading to decreased productivity and patient satisfaction. 

    •    Reducing the need for