Director, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success based in Canada.

This leadership role is responsible for driving customer success strategy and execution within a growing SaaS environment.
The position oversees Customer Success, Implementation, and Customer Success Operations teams to deliver exceptional customer outcomes.
The successful candidate will build scalable processes, strengthen operational excellence, and improve customer adoption, retention, and value realization.
This role combines strategic leadership with hands-on execution, requiring a strong ability to coach teams while optimizing systems and workflows.
The Director will use data, automation, and AI-driven approaches to improve efficiency and enhance customer experiences.
Working cross-functionally with multiple business teams, this role will help shape customer-focused initiatives and support continued organizational growth.