Commercial Auto Physical Damage Sr. Supervisor - Remote

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Commercial Auto Physical Damage Sr. Supervisor - Remote

Requisition Number

R7253 Commercial Auto Physical Damage Sr. Supervisor - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Colorado Springs, Colorado, Connecticut - Home Teleworkers, Delaware - Home Teleworker, Florida - Home Teleworkers, Georgia - Home Teleworkers, Glendale, Arizona, Henderson, Nevada, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 23 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance, a AAA Insurer. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for an APD Sr. Supervisor!

Your Role:

An APD Sr. Supervisor directs, controls, and monitors the work within the Virtual Appraisal and Total Loss Teams. The APD Sr. Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with state(s) regulations and Mobilitas' policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary. Effectively communicate and report observations to the APD Manager and Commercial/Specialty Directors.

Your Work:

• Responsible for overseeing Desk Appraisers and Total Loss Reps; monitors and adjusts performance criteria, ensures department goals and objectives are met; directs continuous process improvement effort within unit with an ongoing focus of improving customer service and quality repairs.
• Communicates and enforces administrative policies, operating procedures and safety rules, communicates changes in policy and procedures, ensures compliance of company procedures and DOI regulations, completes slant audits on virtual estimates and total loss settlements, arranges and conducts meetings as required for the efficient operation of the department, participates in team meetings when needed, monitors customer service levels in department and ensures ongoing service quality improvement at every level.
• Responsible for team human resources functions to include:
• Recruiting and interviewing prospective employees.
• Conducting performance appraisals and reviews.
• Data and trend analyses
• Recommending salary actions including promotions and terminations.
• Administering disciplinary procedures in conjunction with management.
• Recognizes employee’s achievements.
• Counsels employees on performance issues, promotes growth and development of staff thorough coaching and mentoring, provides feedback and guidance to staff relative to productivity, responsiveness and customer satisfaction.
• Coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.
• Assists in monitoring performance of internal and external vendors and works with Process & Performance to negotiate and resolve issues with internal and external vendors.
• Monitors goals and targets for in support of Auto Physical Damage department strategy.
• Supports claims initiatives and participates in projects associated with claims initiatives as needed.
• Consistently exhibits the required behaviors consistent with our Leadership Expe