Enterprise Customer Success Manager

Job Description

The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.

• Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements

• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows

• Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business

• Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle

• Identify growth opportunities and facilitate the renewal process with enterprise customers

• Collaborate with the marketing team to identify customer references and case studies

• Act as the voice of the customer with the Wix product team, helping shape the evolution of the product

Qualifications

• A dynamic self-starter with 5+ years experience in customer success management within a SaaS company

• 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals

• Experience presenting complex ideas in an accessible and engaging way to executive-level customers 

• Great organizational, project and time management skills

Additional Information

We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.