Customer Account Specialist

Customer Account Specialist

Build a Career That Matters with One of the World’s Most Respected Employers!

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THE OPPORTUNITY

Michelin has immediate opening in Greenville, SC for a Customer Account Specialist who will be responsible for managing the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and managing customer requests. The ideal candidate will possess strong analytical capabilities and a proven track record in accounts receivable operations.

Michelin’s purpose is to support everyone’s right to move freely to find their better way forward.  Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products.  We need phenomenal candidates who can help us provide an excellent, meaningful customer experience.   If respect for people, collaboration, and trust are some values you live by you should consider joining us, the Worldwide leader in Tires! 

This opportunity is at our North American Corporate Headquarters in Greenville, S.C. Our 1400 employees take pride in supporting the diverse US and Canadian workforce and thinking globally while also acting locally to uplift and improve our local upstate communities. Our campus features a cafeteria, credit union, trademark store and health center. We are driven to be the employer of choice for people looking for a career with respect and purpose.  

WHAT YOU WILL DO:

Short-term forecasting:
• Captures customers short-term forecast requirements
• Proposes short-term sales forecasts, based on the analysis of customer elements
• Alerts the relevant partners of major variations in requirements/forecasts.

Manage Order & delivery:
• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• Coordinates and optimizes the deliveries in accordance with customer/partner requirements

Manages the advanced stocks:
• Has the quantities required delivered in shipping facility to secure on-time supply to the customer
• Detects stock variance and implement corrective actions
Organize transport:
• Handle journey tracking
• Prepare the relevant documents, including necessary documents for the invoicing and customs operations to proceed correctly

Monitor Execution:
• Manually plans the non-automated orders/loads issued, in accordance with customer commitments
• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Applies corrective actions in the relevant applications
• Informs and follows up with customers

Manage Request:
• Captures all customer’s requests & claims (physical, value, quality)
• Analyses and provides issue resolution or appropriate answer, including
• Handling non –invoicing alerts or invoicing rejections
• Reconciling customer disputes associated with claims and past due reconciliation
• Contacts, follows up and closes the loop with customer
• Performs root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Apply and improve work methods:
• Applies standards and procedures set by the entity
• Contributes to continuous improvement to enhance work methods and customer satisfaction

WHAT YOU WILL BRING:

• 4 years degree or equivalent experience 

• Previous customer service, accounts receivable, supply chain, or logistics experience is a plus 

• Excellent interpersonal skills (written, verbal, presentation) with a proven track record to build meaningful relationships with customers and partners with a servant leadership mentality 

• Ability to discern varying customer and internal partner priorities to make quick, good decisions 

• Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem happening again. 

• Proven analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts 

• Willingness to work in a hybrid, in-office schedule

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