Life Sciences Commercial Manager - Customer Engagement Transformation (Salesforce/Veeva)

Locations: Boston, NYC, Morriston (NJ), Philadelphia, and Chicago

About Accenture:

We are a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

We Are: 

Accenture Life Sciences – Commercial Consulting

We redefine commercial models and drive patient-centric innovation across the value chain—from pre-diagnosis to treatment—by combining strategic consulting, digital transformation, and technology enablement to deliver measurable outcomes for patients and business alike.

With a heritage of over 10,000 life sciences professionals operating globally, we power next-generation pharmaceutical and biotech growth. Our strength lies in modernizing commercial models to adapt to an era of “new science”—where AI, digital engagement, and data-driven personalization transform how therapies reach patients.

We have amplified our impact by combining deep life sciences expertise with market-leading digital, AI, and operating model capabilities. Through our five functional domains, we deliver integrated solutions that improve patient outcomes, enhance customer engagement, and drive commercial growth:

• Access & Patient Services – Design and optimize hub operations, patient and HCP portals, and digital health solutions to improve access, affordability, adherence, and patient experience. Leverage AI and GenAI to streamline processes, personalize engagement, and enhance service delivery.
• Sales & CRM – Transform sales and CRM strategy to enable more relevant, data-driven customer engagement. Support vendor selection, implementation, and optimization of platforms like Salesforce and Veeva, aligning technology and business processes to maximize impact.
• Marketing & Customer Engagement – Reinvent marketing to drive growth through omnichannel engagement, modernized content supply chains, and hyper-personalized experiences. Empower marketing organizations with GenAI, analytics, and agile ways of working to increase speed, relevance, and ROI.
• Data & AI – Harness advanced analytics, GenAI, and predictive modeling to generate actionable insights, improve targeting, optimize content, and enable faster, smarter decision-making. Scale data and AI use cases to deliver measurable efficiency and performance gains.
• Talent & Operating Model – Design intelligent, adaptable commercial organizations, processes, and ways of working. Reimagine operating models, strategic functions, and workforce capabilities to increase agility, improve customer experience, and build AI-native organizations prepared for the future.

Through this integrated approach, we help clients become adaptive, intelligent organizations—accelerating commercial success and improving patient outcomes in a transformed life sciences landscape.

Ultimately, our goal is to create 360° value for our clients and their customers.

You Are: 

A proven life sciences consulting leader who can own a complex workstream or small project from strategy through execution, guiding teams to deliver innovative, high-value solutions. You thrive at the intersection of commercial strategy, patient experience, and digital innovation, and are ready to step up as a trusted advisor to client leadership.

The Work: 

• Manage a complex workstream or project, including solution design, approach, staffing and delivery (within timeline and budget).
• Assist our Life Sciences clients with selecting, implementing and capturing value from new commercial platform ecosystems.
• Mentor and develop consulting and industry skills for junior team members, ensuring high-quality del