Service Tasmania - Customer Service Consultant - North & North West - Multiple Roles - Fixed Term Part Time/Full Time (003425, 003428, 003426, 003430, 003421)

We are seeking:

Customer Service Consultant (Launceston Hub, Northern Regional Hub (Scottsdale/ Georgetown area), Northern Regional Hub (Campbell Town area), Devonport Hub, and Burnie Hub.

We’re seeking a capable and customer-focused Customer Service Consultant who enjoys problem-solving, multitasking, and delivering high-quality service. This role is ideal for someone who values accuracy, empathy, and making every customer interaction count.

Customer Service Consultant Relief (Northern Relief)

We’re seeking a versatile Relief Customer Service Consultant who thrives on change, embraces travel, and can step seamlessly into different service centres to support customers and work collaboratively in teams with confidence, professionalism, and care.

Period of Appointment

Fixed Term – up to 12 months

Hours per fortnight

Up to 73.5 hours (Multiple positions listed below)

• Launceston Hub (Part time)
• Northern Regional Hub (Part Time) (Scottsdale/George Town area)
• Multiple Northern relief  (Full Time/Part time) requires travel and flexibility
• Northern Regional Hub (Part Time) (Campbell Town area)
• Devonport Hub (Part time)
• Burnie Hub(Part time)

Please indicate in your application which role/s you are applying for.

Please note this selection process may be used to make additional appointments for similar roles within Service Tasmania throughout the Northern region.

Salary: As above

Our Employer 12% superannuation contribution is on top of this amount.

Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging 

DPAC employees and officers can elect to salary sacrifice a proportion of their salary for the novated lease of a motor vehicle. This lease is arranged through an employer-nominated organisation, which is currently Maxxia.

Benefits available to eligible candidates 

• A range of leave options, including study leave and professional support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for starting at $14.95 per week per person, or $27.95 for a family.

The Role / Duties

As the first point of contact for Service Tasmania you will be responsible for providing friendly, professional and customer-focused service both in person and over the phone. Assessing customer needs, clarify complex enquiries, and deliver accurate advice on a wide range of products and services. Process transactions efficiently and accurately in line with established procedures and timeframes. Cash handling and confidence with technology are important components of the role.

Carry out functions as delegated on behalf of multiple government agencies, ensuring compliance with relevant policies and regulatory requirements. Work collaboratively with colleagues to achieve team outcomes, support learning and continuous improvement, and manage workloads effectively. Service Tasmania staff are expected to uphold the State Service Code of Conduct, confidentiality, and workplace health and safety obligations.

Please refer to the Statement of Duties for a more detailed outline of the position (Downloadable below).

Essential Requirements

The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:

Checks for criminal charges, convictions or findings of guilt for:

• crimes involving dishonesty
• crimes of violence
• sex related offences
• serious drug offences
• traffic violations, criminal or traffic charges (but not including parking infringements).

A Current Driver’s license (Relief CSC position only)

Desirable Requirements

12 months’ experience in a customer service, retail or contact centre environment.

A current license to drive a motor vehicle in Tasmania.

Download the Statement of Duties and any Associated Documents

 SOD - Customer Service Consultant - Generic 2022.docx