About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Cloud Accounting & Operations Specialist will collaborate with cross-functional teams to manage and optimize workflows, standardize processes, and enhance operational efficiency. This role entails providing regular BI reporting, managing project timelines, and ensuring compliance with marketing activities while staying updated with industry trends. Additionally, the Operations Specialist will support training initiatives, assist in invoicing and funds reconciliation, and uphold professional and ethical standards across all projects.

Role Description

• Work with cross-functional teams on process and workflow management, focusing on scalable and efficient workflows

• Build out and standardize official processes and procedures for new projects and programs

• Provide consistent and regular BI reporting on the effectiveness of projects and programs through recurring meetings and status messaging

• Continually look for ways to increase overall profitability via projects, processes, and tools

• Assist with training initiatives across the department

• Assist in managing project timelines and customer expectations

• Stay up to date with industry trends and new offerings to enhance platform usability and operational effectiveness

• Learn and follow department standards to ensure all projects are conducted professionally and ethically

• Manage internal requests and documentation for marketing activities, ensuring compliance with guidelines and requirements

• Work with Accounts Receivable and Accounts Payable to manage invoicing and funds reconciliation

Behaviors and Competencies

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.

• Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.

• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

• Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions.

• Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.

• Research: Can identify the need for, and initiate, independent research to gather