Customer Service Manager
Taylor CorporationAbout the role
Your Leadership.
Our Power.
Unlimited Potential.
Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for professionals like you.
Want to be part of something powerful? It’s time to look at Taylor.
Your Opportunity:
Taylor Enterprise Solutions is looking for a Customer Service Manager to join the team in-office in Dayton, OH.
Work Authorization:
To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities:
Motivate, coach and lead a team of 12 – 19 members to deliver a consistent, exceptional customer experience every time.
Recruit, hire, train, consistently coach and retain team members
Ensure Key Performance Indicators and expectations are met.
Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.
Maintain professional, proactive and effective communication while sharpening similar skills within the team.
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