APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University is seeking to hire library support.

The Information Assistant provides research and reference assistance to library users with an emphasis on support for Microforms and Government Information. This is a public service position providing friendly, welcoming assistance to walk-up, telephone, and "remote" library users. The Information Assistant will receive advanced training in Microforms and Government Information resources and will field questions related to student and faculty research and library information needs. They will assist users with Library databases and electronic services; advise and consult on library policies and procedures related to library services and collections; troubleshoot equipment related problems; perform opening and closing functions; greeting patrons with a welcoming attitude; attend on-going library trainings for professional development; attend department meetings and training sessions; and provide project support.

This position is located in person at the University Park campus. Dependability and arriving promptly when assigned to work are part of the responsibilities. Resume and cover letter required for consideration.

The ideal candidate will posses the following qualities:

• · Commitment to diversity
• · Experience in a public service setting (such as a library) and a strong demonstrated commitment to and practice of excellent customer service.
• · Excellent interpersonal skills and ability to work in a collaborative team environment; strong oral and written communication skills, including excellent command of the English language.
• · Demonstrated a high level of reliability; broad knowledge and interest in library research, information literacy, and research or work experience that demonstrates a strong interest in supporting research and information needs of Penn State students and faculty.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusi