Director, Practice Lead

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

We are not currently accepting applications from residents of NY, CO, CA and WA for this role

DIRECTOR, PRACTICE LEAD

Position Overview 

As a member of the Professional Services leadership team, you will deliver enterprise solutions, initiate, build, and sustain relationships with clients and prospects, and develop and mentor team members. The Director, Practice Lead establishes credibility both internally and externally, delivers value, and plays a significant leadership role in the next stage of the company’s growth.  

Responsibilities 

• Define the strategic direction for the practice and helps senior leadership with rolling out strategic initiatives throughout the professional services organization.
• Define success factors and identifies critical team goals and objectives in line with the practice strategy
• Steer resource capacity and allocation to achieve the goals of implementation revenue and margin set at the organization level
• Manage utilization for the practice (supply and demand matching). 
• Growing the practice in terms of revenue per FTE 
• Plan long-term project resource requirements for the practice
• Leads strategic initiatives for professional services organization 
• Improve processes across implementation services, product and support to achieve higher levels of quality and efficiency
• Drive the teamwork necessary to resolve customer concerns in a timely and professional manner 
• Deliver high quality implementations and drive high customer satisfaction 
• Manage operational reviews monthly and periodic update meetings for the staff to maintain clear lines of communication
• Ensures that associate(s) adhere to company’s policies, procedures, methodologies, and quality 
• Ensures accurate time reporting across the team
• Drive recommendations in support of salary / promotion process and holds discussions as necessary 
• Interacts with Product Management, Product Development, and Customer Support organizations to support issue resolution 
• Responsible for team’s achievement of revenue contribution, expense, and margin targets for relevant products across regions 
• Maintain and strengthen relationship with existing customers; be an Engagement Manager for key accounts, as needed. 
• Report and drive KPIs to achieve and over-achieve goals 
• Focuses on growing the next level of leadership 
• Ensures retention plans and employee backfill plans are in place. 
• Take leadership in supporting software and consulting sales
• Drive successful E2open Partner interaction within programs 

Qualifications and Experiences 

• Degree in supply chain, business administration and / or computer science or relevant disciplines
• Minimum of 8 years proven leadership experience working as a Project Manager, Consulting Manager, Engagement Manager, or similar management capacity in a professional services organization. 
• Managing teams of 25+ professionals
• Strong knowledge of Supply Chain Industry and IT Industry.
• Domain experience in enterprise software with the latest web-based architectures and SaaS / Cloud models
• Industry domain experience is a plus
• Good awareness of project financial management.
• Capable of facilitating design sessions, conflict resolutions, brainstorming, etc. 
• Strong interpersonal skills with the ability to mentor coach and train company team members. 
• Comfortable and proficient at communicating from C-level to staff level. 
• Excellent communication, client relationship and analytical skills.
• Additional language skills beyond English is a plus
• Well organized and consistently meets commitments. 
• Flexible and promotes a teamwork environment. 
• Ability to adapt to new software / systems. 
• Ability to work with minimal supervision, and as part of a large team. 

PHYSICAL REQUIREMENTS:   

• General office environment and responsibilities requiring: 
• Extensive use of the computer which involves viewing a monitor and keyboarding for most of the wor