Reasonable Accommodation Consultant

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Reasonable Accommodation Consultant is responsible for managing and supporting the company’s compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), and applicable state and local disability laws. This role provides subject matter expertise in workplace accommodations, ensuring that requests are handled timely, consistently, and in alignment with company policies, legal requirements, and business needs. You wil partner closely with leaders, HR Business Partners and Legal to evaluate accommodation requests and implement reasonable solutions that enable employees to perform the essential functions of their roles.

Key Responsibilities

• Manage the end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation.
• Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship.
• Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience.
• Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.

Required Qualifications

• 3+ years of experience in HR, Employee Relations, Leave Management, or ADA/Reasonable    Accommodation administration.
• Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws.
• Experience managing complex accommodation cases in a large, multi-state organization.
• Exceptional communication, analytical, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  
  Preferred Qualifications
      •    Professional HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP).
      •    Experience with HRIS or case management systems (e.g., Workday, ServiceNow).
      •    Experience in a healthcare, retail, or large corporate environment.
      •    Knowledge of occupational health and ergonomic practices.
  
  Education:

 

Bachelor’s degree in Human Resources, Business Administration, or related field; or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $91,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay