Customer Service & Scheduling Coordinator

Ace Handyman Services North Seattle is Hiring a Customer Service & Scheduling Coordinator!

Location: Seattle, WA
Schedule: Monday–Friday
Employment Type: Full-Time | W-2
Pay Rate: $25–$30/hour

Overview

Ace Handyman Services North Seattle is looking for a dependable and organized Customer Service & Scheduling Coordinator to help keep daily operations running smoothly.

This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and can confidently manage scheduling, customer interactions, and office coordination without constant supervision.

You’ll play a critical role in supporting customers, coordinating schedules for craftsmen, and ensuring day-to-day workflows stay organized and efficient.

As the business continues to grow, there will be opportunities for advancement and increased responsibility.

Responsibilities

• Answer incoming phone calls, emails, and text messages professionally
• Assist customers with scheduling services quickly and accurately
• Manage and coordinate schedules using ServiceTitan
• Keep technician schedules organized and optimized
• Enter and maintain accurate customer and job information
• Follow up on leads, estimates, and upcoming appointments
• Support daily office and administrative operations
• Prioritize tasks and maintain workflow independently
• Coordinate multiple jobs and schedule updates throughout the day
• Deliver excellent customer service while solving scheduling challenges

Requirements

Must Have

• 1–3+ years of customer service, administrative, or scheduling experience
• Strong communication and phone skills
• Ability to stay organized in a fast-paced environment
• Comfortable using computers and scheduling software
• Ability to multitask and prioritize effectively
• Reliable, professional, and self-motivated
• Ability to work independently with minimal supervision

Nice to Have

• Scheduling or dispatch experience
• Experience in home services or trades industries
• ServiceTitan experience
• Experience handling multiple calls and tasks simultaneously

Benefits

• Medical, Dental & Vision insurance for full-time employees
• 401(k)
• Paid vacation
• Paid sick leave in accordance with Washington state requirements
• Stable Monday–Friday schedule
• Growth and advancement opportunities
• Supportive and team-oriented work environment