ERP Functional Analyst

This role will focus on assisting users with system-related issues, ensuring smooth day-to-day operations, as well as  working closely with cross-functional teams.

Your expertise will help maximize the benefits of the EBS/Cloud ERP system, improving business processes and supporting users in achieving operational excellence.

Job Duties:

 

• Provide functional support to managed services customers for Oracle EBS and Fusion across Financials, Procurement and Projects (modules). 
• Responsible for dealing with incidents, requests, changes, and problems while liaising with technical support and service delivery teams. 
• Responsible for end-to-end support of Oracle customers through Incident, Problem and Change management and ad hoc project requirements (providing estimates and implementing changes). 
• Provide advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs; Maintain a record of all communication and actions in Jira Service Management and other time tracking applications. 
• Lead individual service improvement initiatives identified by the Team Lead/ Team and ensure their delivery. 
• Identify and drive automation opportunities to improve team efficiency. 
• Analyze and identify repeating issues and problems in order to fix problems, providing workarounds and/or create knowledge document in line with problem management practices. 
• Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation. 
• Identify and manage risks to the customer and/or escalate to Service Delivery Management. Maintain and develop technical knowledge and skills. 
• Responsible for functional pre-sales and support transitions, providing support on a 24x7 basis for critical incidents via shift rotation and evaluating and promoting new technologies and enhancements.
• Understanding of Human Resources (Module) as well as writing SQL queries and ITIL awareness. 

Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 6 years of experience supporting financials, procurement, and projects within Oracle Fusion modules and Oracle EBS required. In lieu of a bachelor’s degree or equivalent in Computer Science, Information Systems, or related field and 6 years’ experience supporting financials, procurement, and projects within Oracle Fusion modules EBS, will accept 8 years of experience supporting financials, procurement, and projects within Oracle Fusion modules and Oracle EBS required plus Oracle Certification. Will accept any suitable combination of education, training or experience.

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